Boost Productivity with Digital Experience Monitoring
Rapidly detect and resolve app, network, and device issues.
Optimize user experiences across all locations, devices, and apps
Your users and apps are everywhere, and poor performance can impact their productivity. Ensure satisfied users and flawless performance with digital experience monitoring (DEM).
Get unified visibility across devices, networks, and apps
Detect issues early and quickly pinpoint root causes using AI
Collaborate effectively using data across IT operations, support, and security teams
The problem
Poor technology experiences have serious consequences
Your users rely on 24/7 access to apps, data, and services—any slowdowns or outages can harm productivity, user engagement, and the customer experience. Unfortunately, legacy DEM solutions fail to provide IT with full visibility across devices, networks, and apps in today’s zero trust environments.
66%
TechTarget
74%
Enterprise Management Associates
91%
Freshworks
Product Overview
Ensure great user and customer experiences across all locations, devices, and apps
Zscaler Digital Experience™ (ZDX) enables network operations and service desk teams to keep users productive. By monitoring performance from within users' devices, across networks, and to SaaS, cloud, or data center apps, IT teams can rapidly detect, troubleshoot, and resolve user and customer experience issues.
52% faster mean time to resolution for IT issues
20% fewer work hours lost to IT-related downtime
End-to-end visibility across your zero trust environment
Visibility from endpoint to app
Continuous real-time performance analysis across your enterprise
Get instant answers with Zscaler Copilot
Unlock productivity with an advanced AI assistant for all your app, network, and device performance questions.
Discover the latest ZDX innovations
Detect, diagnose, and remediate user performance issues faster with AI.
Benefits
Make work easier for users and IT
Get end-to-end visibility
Gather metrics from users’ devices, over multiple networks, to apps and services—even those not in your control.
Reduce help desk tickets
Detect and fix IT issues. with AI-powered root cause analysis, before they affect users.
Consolidate multiple monitoring tools
Simplify your monitoring stack with a single end-to-end view, reducing costs and effort.
Turn the lights on in minutes
Simply enable ZDX once you’ve installed Client Connector. There's nothing else to deploy.
Product Details
Monitor user experiences
Understand the digital experience of your apps and services from your users’ point of view.
User Experience Scoring
Get global views of user satisfaction. Drill down by regions, departments, and users.
Per-User Details
Review each user’s score along with causes of poor experiences using AI.
Precise, Timely Alerts
Get alerts via email, IM, and tools like ServiceNow when anomalies are detected.
Fix performance issues
Instantly expose root causes using AI, and help users get back to work more quickly.
AI-Powered Root Cause Analysis
Quickly isolate root causes in devices, Wi-Fi, security services, networks, or apps.
AI Assistant—Zscaler Copilot
Conduct investigations and drill-downs by asking questions in natural language.
Robust API Integrations
Integrate with ServiceNow or via our API to create tickets and support triage, analysis, and resolution.
Self-Service
Empower end users to fix issues within their control, such as poor Wi-Fi or high resource usage, with user-friendly, AI-powered guidance.
Monitor applications
Monitor apps from user devices and global locations to ensure users get uninterrupted service.
Application Monitoring
Observe apps running in your data center or cloud in addition to SaaS. Understand page fetch and DNS times.
UCaaS Monitoring
Monitor Microsoft Teams, Zoom, and Webex meeting experiences to identify root causes of poor call quality.
Hosted Monitoring
Monitor availability and performance of apps and services 24/7 from globally distributed locations.
Monitor networks
Maintain visibility across networks—even those not in your control—to support users no matter where they work.
Global Network Health Monitoring
Baseline network performance, detect anomalies, and correlate user experience scores to accelerate issue resolution and enhance performance.
Hop-by-Hop Network Insights
Track latency and packet loss across multipath networks with detailed path visualization, analyze hops, identify top ISPs, and enable remote packet capture for troubleshooting.
ISP Insights
See how ISP issues like blackouts, brownouts, and high latency impact user experience.
Monitor devices
Maintain a complete picture of the devices and software in your organization. Get detailed insights for each device, no matter where it is.
Device Health Score
Proactively address device issues with a consolidated view of struggling devices across your organization.
Device Events Dashboard
Dedicated dashboards for critical events such as software crashes and system crashes (including BSOD).
Hardware Usage Analysis
Optimize resource allocation and reduce costs by analyzing real-time device usage and hardware profiling.
Get global insights
Review the impact of digital experience initiatives on employee productivity. See trends and seek opportunities to optimize.
ZDX Data Explorer Reports
Report on performance trends with built-in or custom templates. Combine, correlate, and visualize insights from diverse datasets.
Insights for Regular Reviews
Generate slide decks for cross-functional team meetings. Set goals and take steps to further optimize digital experiences.
Choose the right ZDX plan for your needs
Use cases
Empower and enable your entire workforce
Quickly detect and address user experience issues to keep users productive no matter where they are. Reduce mean time to resolution with AI-powered root cause analysis and insights.
Get an integrated view of application, network, and device health. Plus, get deep insights into audio, video, and sharing quality of Microsoft Teams, Zoom, and Webex calls.
Only with ZDX, get end-to-end visibility in zero trust environments to optimize performance and rapidly fix user experience issues affecting productivity.
Understand the performance and availability of critical apps like Microsoft 365 or Salesforce, and ensure that SaaS vendors meet service level agreements.
our platform
The Zscaler Zero Trust Exchange
Secure user, workload, and device communication between and
within the branch, cloud, and data center.
Zero Trust Everywhere
Secure Data
- Find, Classify, and Assess Data Security Posture
- Prevent Data Loss Across All Channels
Secure AI
- Secure the Use of Public AI
- Secure Private AI Apps and Models
- Secure Agent Communications
Customer Success Stories
Molson Coors puts great user experiences on tap
AMN Healthcare rapidly detects and solves network performance issues at scale
Liberty Mutual empowers help desk to resolve issues with ease
Careem powers true work-from-anywhere
