SCAM. ITS NOT FREE.
they MUST be buying reviews to have a rating so high. this is such a scammy website. i used it because it claimed to be a free resume builder. i spent around an hour building my resume then finally went to download it and it wouldn’t let me without paying!! i then tried a snipping tool to capture just the resume but it blurred it out so i couldn’t! this was a huge waste of my time. i tried to call customer service for help on getting the free resume they claimed to have and after waiting on hold for 20 minutes someone picked up the phone then immediately hung up and sent me to the phone survey that’s supposed to happen AFTER you get helped. they are liars and scammers.
Reply from ResumeBuilder.com - Create Your Professional Resume
Hello,
We sincerely apologize for any confusion or frustration you may have experienced while using our website. We understand your concerns and would like to offer some clarification.
Our platform provides two types of access: Basic Access (free) and Full Access (paid).
The Basic Access account is designed to allow users to explore our resume builder and test its features before deciding whether to purchase a paid plan. With this option, you can freely create and edit your resume. However, please note that downloading, printing, or exporting resumes using our professional templates is a premium feature available only with a Full Access account.
The Full Access account, available for a small fee, grants users additional benefits such as printing, emailing, and downloading resumes in multiple formats using our professionally designed templates. It also includes access to other job search tools, such as cover letters and interview resources. The Full Access plan begins with a 14-day trial period, after which it renews to a monthly plan if not canceled within that time frame.
We understand how disappointing it can feel to encounter unexpected limitations, and we are truly sorry if this caused any inconvenience. Please rest assured that we do not buy or manipulate reviews; all feedback, whether positive or negative, helps us learn and improve our service.
If you had any issues contacting our support team, we sincerely apologize for that experience. We encourage you to reach out again via communications@resumebuilder.com so we can personally assist you and ensure your concerns are properly resolved.
We truly value your feedback and appreciate the opportunity to clarify our policies and improve our users’ experience.
Best regards,
Customer Service Team.