Dreadful after-sale
One of the articles was defective. In spite of two attempts (with clear photographs of the defective item) to report this on the website, all I received were two identical 'stock' apologies ... and no sight or sound of any refund.
January 27, 2023
Reply from Everything5pounds.com
Hi Malcolm
We are sorry about that.
We have taken a look at the information held on the order page and can see that a prepaid returns label was requested to Royal Mail, for you to return the item, free of charge for a refund.
Once the item arrives back into the warehouse, our returns team will automatically process the item and issue you with your refund.