Deliveries from this company has always been excellent (except for weekend couriers). It is such a shame that their website doesn’t work now. I can neither send or return items as it is frozen. This m... See more
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Company details
About Evri
Written by the company
From our roots as a mail order company 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 20,000+ couriers, 15,000+ ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.
Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 700 of the UK’s top retailers to safely get parcels from A to everywhere.
A lot of parcels, in fact. More than 730million a year.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our environmentally friendly green fleet.
Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.
Every parcel, every person, every place – every delivery made for you.
Contact info
Download the Evri app
Replied to 83% of negative reviews
Typically replies within 24 hours
Good service as always.
Delivery times not kept to says will…
Delivery times not kept to says will arrive tomorrow then turns up the day after?
My package arrived on time
Not Happy
Sent a parcel over 4 weeks ago, however the tracking has not been updated since the courier picked it up. Having done what it advises in the website and start a chat with the bot many times no one has bothered to get back to us therefore this is not being looked into. We need to speak to an actual person as the tracking number is not recognised when we have called and there is no option to speak to an advisor. Please advise what can be done as buyer has received a refund so at present we do not have the item or the money.
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Reply from Evri

Reply from Evri

Reply from Evri
Delivered promptly
Delivered promptly, excellent service, very happy with everything!

Reply from Evri
Kept me advised of any changes in the…
Kept me advised of any changes in the delivery date and time
Absolutely shocking customer service
Absolutely shocking customer service, raised an issue via online chat 251014-053782 got one email acknowledging then no reply to 6 emails chasing lost parcel.
I’ve even told them where my parcel is.. in a drop off locker which they’ve not paid the owner of the shop so he’s unplugged it….

Reply from Evri
Hello, I was expecting a parcel delivered by Evri. The delivery was scheduled between 8:00 PM and 9:00 PM yesterday, but it arrived at 11:05 PM. This is quite late for a home delivery.
Hello,
I was expecting a parcel delivered by Evri. The delivery was scheduled between 8:00 PM and 9:00 PM yesterday, but it arrived at 11:05 PM.
This is quite late for a home delivery. Please make sure future deliveries are made within the expected time slot.
Thank you,

Reply from Evri
Delivered without any problems in the…
Delivered without any problems in the time slot that was give. Although I wasn't in it was left in a safe place for me

Reply from Evri
My parcel was delivered in an unsafe…
My parcel was delivered in an unsafe place and by the time I went to collect it, it had been stolen.

Reply from Evri
I have got a very good delivery driver…
I have got a very good delivery driver Brian he is very polite and professional
Delivery always wrong
The last time you delivered a parcel you said it had been delivered to my house but it had been delivered to a neighbour.
This time the parcel note stated it was delivered to a neighbour but then it gave my address as to where it had been delivered. On both occasions I had to walk around my neighbours asking where my parcels were because I didn't have a clue.

Reply from Evri
Parcel arrived on time
Parcel arrived on time. Friendly agent. No issues. Highly recommend.

Reply from Evri
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