Banner for KadenceWP

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the customer service, describing it as responsive, patient, and genuinely helpful. People appreciate the proactive and friendly approach of the staff, who go the extra mile to understand and resolve issues effectively. Consumers highlight the team's ability to provide clear, simple guidance and solutions, often exceeding expectations even for free support. The user-friendly website, flexible product, and positive user experience also receive high praise. Reviewers find the products well-built, fast, and adaptable to various projects. The platform's performance and the ease with which users can create and customize their websites are frequently mentioned as key benefits. Overall, individuals express high satisfaction with the combination of a solid product and excellent support.

Based on these reviews

Rated 5 out of 5 stars
Verified

The gentle guidance but in depth knowledge from the support person, even though I'm on the free plan, was invaluable. Great guidance on what he additional CSS code should be, and those final steps, th... See more

Rated 5 out of 5 stars

One product everything you kneed. Since i am using Kadence my worries about update fails are over. Mostly by reducing the number of plug ins for extra functionality what results in faster, cleaner and... See more

Rated 5 out of 5 stars

Great for Woocommerce, superior service. Fast theme. Many options. I hope there will be even more focus on conversion (like dedicated checkout, cart, etc which will take some options from services lik... See more

Company replied

Rated 5 out of 5 stars
Verified

Support was fantastic. They understood my issue and provided a solution on the first response. Well worth paying for support if you're going to use this theme on an advanced e commerce store.

Company replied

Rated 5 out of 5 stars
Verified

KadenceWP Support sorted out an issue I had really fast and efficiently. I love the product itself. I have tried numerous themes and theme builders over the years but I have settled on Kadence now. A... See more

Company replied

Rated 5 out of 5 stars
Verified

I started using Kadence three years ago and have seen this product improve over time. Yet they are always optimising so performance is always amazing. My website's mobile pagespeed score is cur... See more

Company replied

Rated 5 out of 5 stars
Verified

We were hunting for a way to build a highly customized e-commerce site without piling extra code on top of WordPress or dragging in the bloat you get from “one-size-fits-all” themes—extra styles,... See more

Company replied

Rated 5 out of 5 stars

Once again Kadence support helped me troubleshoot an issue with custom functionality I needed to add to a site. They're amazing!

Rated 5 out of 5 stars
Verified

All in all, I am having a great experience with Kadence. There was just one problem in the beginning, that I could not download the pro templates even everything was installed and so on. But the supp... See more

Rated 5 out of 5 stars
Verified

They held the case open through the entirety of our problem and didnt close it until a solution was found and applied.

Rated 5 out of 5 stars
Verified

I've been using Kadence for a while now and I'm really impressed, not just with the performance and flexibility of the theme, but especially with their support team. You can tell there's a real human... See more

Company replied

Rated 5 out of 5 stars

Kacence has EXCELLENT customer and tech support! Very responsive, very helpful. Unusually good. As a beginning web builder, I was a bit overwhelmed with all the Wordpress and Kadence theme and templat... See more

Company replied

Rated 5 out of 5 stars
Verified

I had a small issue with the image zoom on my WooCommerce product pages, and Michael from Kadence support helped me solve it quickly and professionally. He was incredibly friendly, responsive, and pro... See more

Rated 5 out of 5 stars

You’ve probably often heard people say that certain premium themes offer excellent customer support. But let me tell you — the free chat support provided by the Kadence Theme is far better than mo... See more

Rated 5 out of 5 stars
Verified

The Kadence support team goes an extra mile to understand the customer requirement and expectations, then suggests solutions in a manner that is easy to follow. They even create tiny demo videos to wa... See more

Rated 5 out of 5 stars
Verified

I am a long term and a very satisfied customer (7+ years). Been using Kadence products to build websites for my clients and they are always well built, fast and flexible. Especially the latest,... See more

Rated 5 out of 5 stars
Verified

Creating a builder like Gutenberg blocks experience can be an ungrateful job. Whatever you add, it's never enough... But, sometimes a user is lucky and finds a nearly perfect builder experience. For... See more

Rated 5 out of 5 stars

I am VERY happy with Kadence WP Pro! With this theme it is really possible to create everything you want! Because of all the possibilities, finding all the setting was quite overwhelming. However th... See more

Rated 5 out of 5 stars

We've been using the Kadence Theme and Blocks for several WordPress projects and have been very happy with the flexibility and performance. Recently, we encountered a rare issue when switching to... See more

Company replied

Rated 5 out of 5 stars
Verified

I received excellent support from the Kadence team. They responded quickly and identified that the issue I was experiencing was caused by a bug in a new software version. They provided a helpful worka... See more

Rated 5 out of 5 stars
Verified

I’ve been using KadenceWP for my WordPress sites since a few years and I couldn’t be happier. The theme is extremely flexible, lightweight (and fast !), and makes customization smooth and intuitiv... See more

Rated 5 out of 5 stars

Support is always excellent. Archita's responses were well thought out, and went above and beyond just being tech support for their product. The Kadence team dug deep into issues I was having and reso... See more

Rated 5 out of 5 stars
Verified

I am very happy with Kadence! At first a bit overwhelmed with all the options, but on the other hand: all the options make it possible to create everything you want! The support is amazing, VERY good... See more

Company replied

Rated 5 out of 5 stars
Verified

Fast and fabulous help! I asked something very specific and got a useful and concrete answer after 10-12 hours or so. No repeating my question or telling me to do the obvious (like so many other theme... See more

Rated 5 out of 5 stars
Verified

I’m very happy with Kadence and the premium designs. They are modern, easy to use, and offer great flexibility. At first it was a bit frustrating to learn, but with practice I was able to build my web... See more

Company replied

Rated 5 out of 5 stars
Verified

Kadence support team is always there to help even when the problem doesn’t come from their product directly. 5 stars for Teejay!

Company replied

Rated 5 out of 5 stars
Verified

I tend to procrastinate when stuck. But Anthony helped push me through all the sticking points, and get my website published in a week. I am eternally grateful.

Rated 5 out of 5 stars
Verified

I had a full answer to the issue that I was having within 14 hours. The answer came in email but also included a video that described how to fix the issue. Very cool. The answer was complete and fully... See more

Rated 5 out of 5 stars
Verified

Prompt and no messing response. Problem resolved in hours, not days, and given the time difference, this is great, thank you.

Company replied

Rated 5 out of 5 stars
Verified

Kadence support is 100% the best. They’re always available to help, quickly answer every query, and I’ve never honestly had a single issue.

Company replied

Rated 5 out of 5 stars
Verified

They provided a concise solution. My experience with KadenceWP has always been top-notch!

Company replied

Rated 5 out of 5 stars
Verified

Teejay is always so kind and helpful. Great support!

Company replied

Rated 5 out of 5 stars
Verified

amazing! they quickly diagnosed a problematic issue for me. very much appreciate

Rated 5 out of 5 stars
Verified

The Kadence Support team is absolutely top notch. Their Pro theme and Pro Gutenburg blocks builder is the best on the market after having used probably the top five builders for years which I won't... See more

Rated 5 out of 5 stars
Verified

Very helpful and patient customer service. This is a team of professionals who deserve the highest rating. I have been using Kadence solutions for several years and am very satisfied!

Rated 5 out of 5 stars

I worked with KaydenceWP to assist me with transferring my previous website I made on my own with wordpress and a slower theme and convert it over to KadenceWP. I worked with Prabhat throughout the e... See more

Rated 5 out of 5 stars

I asked for support and received a very fast reply along with a solution from Teejay Hidalgo. I’m giving 5 stars because when you’re frustrated, trying everything, and nothing works, it feels amazing... See more

Rated 5 out of 5 stars

I really like Kadence's performance — it’s exactly what I was looking for. If you’re coming from BeTheme (as I was), the performance difference is huge. However, be prepared for a bit of a learning c... See more

Rated 5 out of 5 stars
Verified

The support team always helps me in great detail and quickly. No matter how “silly” the questions are :D I love Kadence!

Rated 5 out of 5 stars
Verified

Can't be happier with my experience with Kadence thus far. As someone who's new to wordpress, I've found the learning process pretty straight forward. When I decided to reach out for some assistanc... See more

Rated 5 out of 5 stars
Verified

Kadence support is always helpful, quick to respond, and just generally pleasant to work with. It's not surprise that an excellent product is back with great support.

Rated 5 out of 5 stars

I'm very happy with their products, and the customer support is excellent—they respond quickly and assist you until the problem is completely solved.

Rated 4 out of 5 stars
Verified

I like Kadence because the design style is beautiful, and the tools are intuitive and easy to learn. There are also plenty of tutorials on YouTube — especially CliftonWP, who provides detailed and... See more

We perform checks on reviews


Company details

  1. #14 of 306 best companies in Software Company

About KadenceWP

Written by the company

KadenceWP is a leader in WordPress theme and plugin development and is trusted by over 400,000 websites globally.

Our products are designed to help users create highly customizable, fast, and responsive websites and are popular among web designers, developers, and business owners who want to build professional websites with ease.

KadenceWP is recognized for its user-friendly design tools, commitment to performance optimization, and responsive customer support, making it a go-to choice for creating WordPress websites—whether you’re a seasoned developer or just starting your online journey.

Our flagship product, the Kadence Theme, provides unmatched flexibility and performance, empowering you to build any type of website with no coding required.

Alongside our suite of powerful plugins, including Kadence Blocks and Kadence Shop Kit, you have everything you need to create, customize, and enhance your WordPress site.

Why Choose KadenceWP?

  • Blazing Fast Performance: Our lightweight and highly optimized code ensures your website loads quickly, providing an exceptional user experience.
  • Intuitive Design Tools: Easily customize every aspect of your site with our drag-and-drop block editor and advanced customization options.
  • Seamless WooCommerce Integration: Build, manage, and grow your online store with our WooCommerce-optimized themes and plugins.
  • Responsive Support: Our dedicated support team is available to assist you with any questions or challenges you encounter.
  • Regular Updates: We are constantly innovating and updating our products to ensure compatibility with the latest WordPress features and industry standards.
  • Extensive Learning Resources: Access our comprehensive knowledge base, video tutorials, and community forums to master KadenceWP products and build stunning websites.

Join the growing community of creators, entrepreneurs, and businesses that trust KadenceWP to power their online presence. Whether you’re looking to create a professional business website, a dynamic blog, or a thriving eCommerce store, KadenceWP provides the website tools you need to succeed online.

Explore Our Products:

Shop Kadence Bundles

Shop Kadence Theme

Shop Kadence Blocks

Shop Kadence Shop Kit

Shop Kadence Conversions


We are here to make your WordPress experience seamless, efficient, and enjoyable.

Contact info

4.9

Excellent

TrustScore 5 out of 5

631 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Awesome theme, amazing customer service

Kadence's customer service is exceptional. I don't have much experience with putting together websites. Each time I reach out to Kadence's support team, they are incredibly helpful, kind, and patient. This kind of service goes a long way when you're starting out!

November 21, 2025
Rated 5 out of 5 stars
Verified

The Kadence Support team is absolutely…

The Kadence Support team is absolutely top notch. Their Pro theme and Pro Gutenburg blocks builder is the best on the market after having used probably the top five builders for years which I won't name here.

I purchased over a year ago and had a slight issue that perplexed me and they had it figured out in less than 24 hours and it wasn't anything to do with their software thank you guys.

November 19, 2025
Rated 5 out of 5 stars
Verified

Great, in dep the guidance

The gentle guidance but in depth knowledge from the support person, even though I'm on the free plan, was invaluable. Great guidance on what he additional CSS code should be, and those final steps, then seeing it work? One happy customer!

November 19, 2025
Rated 5 out of 5 stars

One product everything you kneed

One product everything you kneed. Since i am using Kadence my worries about update fails are over. Mostly by reducing the number of plug ins for extra functionality what results in faster, cleaner and easier to maintain websites.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Very fast reply along with a solution from Teejay

I asked for support and received a very fast reply along with a solution from Teejay Hidalgo. I’m giving 5 stars because when you’re frustrated, trying everything, and nothing works, it feels amazing when someone solves your problem in an instant.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

the best enterprise and atention ever!

the best enterprise and atention ever!! please be safe with this excellent template and tools with the best support!<3

November 14, 2025
KadenceWP logo

Reply from KadenceWP

Hi Miguel! What a glowing and thoughtful review, thank you! We so appreciate your dedication and enthusiasm. You know right where to find us, whenever you may need!

Rated 5 out of 5 stars
Verified

Teejay is always so kind and helpful

Teejay is always so kind and helpful. Great support!

November 11, 2025
KadenceWP logo

Reply from KadenceWP

Thank you so much for your review, Teresa! You can rest assured I will pass along your kind words to Teejay- he is a gem! We are here for you, whenever you may need! Happy creating with KadenceWP!

Rated 5 out of 5 stars
Verified

Support was fantastic

Support was fantastic. They understood my issue and provided a solution on the first response. Well worth paying for support if you're going to use this theme on an advanced e commerce store.

November 10, 2025
KadenceWP logo

Reply from KadenceWP

Thank you so much for your feedback, Thomas! We’re thrilled to hear that our support team could resolve your issue quickly and that you’re getting great value from Kadence. We truly appreciate your trust and support, best of luck with your advanced eCommerce store!

— The Kadence Team

Rated 5 out of 5 stars
Verified

So fast and helpful support

So fast and helpful support - every time

November 12, 2025
KadenceWP logo

Reply from KadenceWP

Thank you so much, Milla! We’re so glad to hear that you’ve consistently had a great experience with our support team. Your kind words mean a lot to us!

— The Kadence Team

Rated 5 out of 5 stars
Verified

Kadence support team is always there to…

Kadence support team is always there to help even when the problem doesn’t come from their product directly. 5 stars for Teejay!

November 10, 2025
KadenceWP logo

Reply from KadenceWP

Thank you so much, Delphine! We’re delighted to hear that you’ve had such a positive experience with our support team, and we’ll be sure to pass your kind words along to Teejay! We truly appreciate your trust and support.

— The Kadence Team

Rated 5 out of 5 stars

Great for Woocommerce (but not only)

Great for Woocommerce, superior service. Fast theme. Many options. I hope there will be even more focus on conversion (like dedicated checkout, cart, etc which will take some options from services like FunnelKit or CartFlows)

November 10, 2025
Unprompted review
KadenceWP logo

Reply from KadenceWP

Thank you so much for your feedback, Tomek! We’re thrilled that you’re enjoying Kadence for WooCommerce and appreciating its speed and flexibility. Your suggestions about enhanced conversion-focused features are great, we’ll definitely share them with our product team!

— The Kadence Team

Rated 5 out of 5 stars
Verified

Great support for a great product

KadenceWP Support sorted out an issue I had really fast and efficiently.
I love the product itself. I have tried numerous themes and theme builders over the years but I have settled on Kadence now. As well as the theme they have lots of very useful blocks. They are very easy to use you can build a very stylish and functional website without great technical skills.

November 7, 2025
KadenceWP logo

Reply from KadenceWP

Thank you so much, Eamon! We’re delighted to hear that our support team could help you quickly and that you’re enjoying building with Kadence. It’s wonderful to know you’ve found the perfect fit for your websites, we truly appreciate your kind words and trust!

— The Kadence Team

Rated 1 out of 5 stars

scammer and untrusted company

scammer and untrusted company
i have unlimited websites annual subscription for solid security pro (ithemes security pro) and they charged my creditcard and got no subsscription anymore and no support ticket answers and no ways to contact them . while security services should be 24/7 online they dont offer any support at all . be careful before dealing or buying any product from them and since they changed the brand to solid security they are cheaters scammers

November 4, 2025
Unprompted review
KadenceWP logo

Reply from KadenceWP

Hi Mohamed, we're truly sorry to hear about your experience, that’s certainly not the level of service we strive to provide. We’ve looked into our system and haven’t found any recent support tickets under your name or email. Please reach out to us directly at support@solidwp.com so our team can review your account and resolve this issue as quickly as possible. We take billing and customer support concerns very seriously and want to make this right for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look