Cloudways Reviews 3,210

Usman was incredible, He called as soon as I signed up for Cloudways hosting service. He was onetime for the google meet to help me migrate my current hosting from godaddy to Cloudways. I can not say... See more

Absolutely brilliant. Not just technical genius but such a great 'can do' attitude. Nothing was too much trouble. This the gold standard of customer service that everything else should be measured by.... See more

It was very easy and quick to speak to a real human and not a bot, which is very hard to do nowadays with many customer support services. AbdurRahman, the agent I was assigned to, was understand... See more

The AI bot was quick to try to help and offer the option to speak to a human. The wait time to be connected with a human was very reasonable. Sameer Akhtari was able to understand what I needed help w... See more

I just had a call with Zain Abbasi there Cloud Enablment Manager to discuss our specific needs and best plan for us and I would say it was pretty good experience, though I was late to call but they st... See more

Muhammad and Faraz helped me resolve an issue I’d been struggling with for the past three days. I even opened two high-priority tickets trying to get help (no real help there). Who knew caching cou... See more

Muteeb was very patient guiding me with my troubles with limited technology know how. He was able to solve my issue a d talk me through every step, thankyou!

Bilal was absolutely amazing! He patiently helped me step by step with my domain and email setup until everything worked perfectly. I truly appreciate his professionalism, kindness, and clear explanat... See more

Amazing experience, the guy fixed my issue and was so patient and diagnose the issue perfectly I was lucky to be supported by agent called Minhal. This guy is amazing, he knows how to fix the iss... See more

Ashraf Khan was patient and took me through the process effectively citing all of the reasons why my payment was not activated. I am deeply grateful for his kind support!! Good job Ashraf and Cloudway... See more

I had a conversation with Usman Bin Maqbool today about migrating my website from one Cloudways acct to my new Cloudways account. He explained to me step by step what I need to do. He was nice a court... See more

Awesome people, fast and knowledgable. Love the service. I am staying here for a long time because i have never gotten such service from others.

I am not a technical person AT ALL. So I was stressed TF out when I had some critical alerts from Cloudways impacting my small businesses website. I was assigned Muteeb who calmly explained wh... See more

We host a website with heavy loads and where uptime is very important. The (legacy) application was not build really performant, but the Cloudways team is always ready to assist instantly on the serve... See more

I’ve been running my websites on Cloudways with a DigitalOcean server since mid 2023, and my overall experience has been very positive. After moving over, I noticed a significant improvement in perfor... See more

Ashraf went above and beyond to provide me with excellent service. He was extremely calm during an extremely difficult and stressful time for me. He spoke clearly and help me resolve my issue. He gave... See more

I've been writing code since DOS but there is so much to understand. Minhal was VERY helpful in helping me not only figure out my problem but in answering other question I had about several other web... See more

Their initial customer service reps are very good and Awais Iqbal was great! Very patient with this old man.. I would highly recommend giving them a try, I am going to sign up right now for the servic... See more

I had an issue with the server, and the support team (Sameer Akhtari) responded incredibly quickly. Everything was solved right away — very friendly and professional. Great service, highly recommended... See more

Thank Nehal so much! He is very patient and experienced, giving the best support helping fixing my site's issue! Love Nehal and Cloudways!

I continue to be amazed by the support from the Cloudways Team. My most recent experience was regarding a DNS issue that was holding up the full deployment of our new site. Mr. Brijesh Kumar stepped... See more

I always come for the Amazing Customer Service that Cloudways offers. It is truly over and about. Thank you for all the support you have provided. Special Shout out to "Haroon Asif", who assisted me... See more

Support was able to assist quickly, and figured out how to fix the careless mistake I had made. Always appreciate the team's willingness to roll up sleeves and help out..

I spoke with Awais Iqbal Very knowledgeable and helpful chat session, clear and concise answers with links to further reading.

Cloudways is always very responsive and gets any issues I bring to them resolved quickly. I've been building websites for 20+ years and their support is among the best I've experienced. I can't recomm... See more

We would like to express our sincere appreciation for the newly developed Lightening Stack application. On behalf of myself and our company Orange Bed Bath, we want to thank you for delivering such... See more

Received absolutely fantastic support by Sameer Akhtari who was able to bring my site fully back online. He kept me informed every step of the way. Much appreciated.

I had the pleasure of being connected with Sameer Akhtari, who demonstrated the utmost professionalism throughout our interaction. He was extremely knowledgeable and guided me through everything from... See more

Usman was able to help me with my issue. We had some problems with connectivity, but we were able to get find a solution. I wish I had more time, but he had another appointment.

I recently needed help resolving a technical issue on my server, and the support I received from Cloudways was exceptional. The support agent assisted me with real expertise, clear communication,... See more

Abdur from Cloudways support exceeded my expectations! I was having a hard time explaining the issue since I’m not really techy, but he completely understood what I meant and got it fixed.

I was assisted by Zain, and his help was excellent. He clearly provided me with all the information I needed, as well as very useful additional information.

I have chatted with Ebad on a few occasions and he has educated me in how the CloudWays systems work and how to take advantage of a bunch of different options. Always a pleasure to chat with him and I... See more

Ashraf Khan was very helpful in getting me logged back into my account when I no longer had access to the original email I used to sign up with. Support team is fast and responsive. Highly recommend!

he was genuinely helpful and would go out of the way to help, highly responsive as well

Sameer Akhtari was able to quickly diagnose and resolve an issue with our WordPress instance. Very grateful for the prompt, courteous, professional, and thorough support.

Very fast and efficient support. Uzma Haris was able to help with my concern and fixed it right away.

Our team at CanSTEM Education Private School had been struggling for months with a complex Moodle upgrade (a 500+ GB application) that multiple developers and partners couldn’t resolve. The Cloudw... See more

I have been with them for three years now and I barely remember them having any down times. Good hosting provider

Sameer Akhtari kindly explained everything and solved the problem, and he even improved my speed. It was a headache, but thanks to Sameer Akhtari, it was resolved, and I'm so happy.

Muhammad Hussain's service and technical support is very instant and cautious! A top human technical supporting agent for sure!

They are simply the best. Solid product, great team. Thanks to their support - my site is faster now than when I started, even though I have many more people visiting each month.

brilliant, even claude sonnet 4.5 couldnt figure it out, but you did it in less than 20min.

Very helpful agent and helped me out very quickly. Great customer service.

Umar Hassan was super helpful and I'm glad to be a Cloudways customer!

I want to express my sincere appreciation to Javiria Ahmed for her outstanding support. She handled my server disk usage issue with great patience, professionalism, and clear communication. Javiri... See more