This document discusses soft skills and their importance in the workplace. It defines soft skills as personality traits, attitudes, and behaviors rather than technical abilities. While hard skills are technical job requirements, many organizations say technical skills alone do not make candidates competitive and that workers often lack soft skills like communication, teamwork, and problem solving. The document provides examples of important soft skills and argues that soft skills complement hard skills and are essential for career success and maintaining employment. It also lists behaviors to avoid and tips for developing soft skills.