Informative
Communication
Lecture 5.2
University of Alberta
ALES 204
Nancy Bray




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Housekeeping

Next week labs: Arts 118




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Lecture Outline

1. What is informative communication?

2. The art of explanation

3. Learning a new genre (Example: fact sheets)




                                                 3
1. What is informative
communication?




                         4
Beaufort model of
writing expertise

                 Writing       Subject
                 process       matter
                knowledge    knowledge
    Discourse
   community
   knowledge


                Rhetorical     Genre
                knowledge    knowledge




                                         5
What is
rhetoric?




            6
What is informative
communication?




                      7
You will have
to..
 Give diabetics instructions on
 how to follow a good diet

 Explain ecosystems and
 conservation principles to
 tourists

 Instruct new employees on
 how to conduct food science
 experiments

 Explain complicated medical
 conditions to pet owners

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Audience and goal


             Representation of real world
    Expert                                    Lay
                                            Audience




                                                       9
Why bother?

Textbooks written using
research-proven principles
help students learn better

By practising good informing
and explaining techniques,
medical professional are able to
diagnose better




                                   10
If it goes wrong...

 Mars Climate Orbiter 1999

 Lockheed Martin engineers
 sent navigation information in
 “pounds of force”

 NASA computers were
 programmed for “newtons”

 Orbiter flew too close to
 surface and disintegrated



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Types of informative
communication

 Informatory =

 Explanatory =




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Genres of informative
communication
       Explanatory   Informatory




                                   13
Four components of effective
instructions (informatory)
1. Desired state =

2. Prerequisite state =

3. Interim state =

4. Unwanted states =




Based on Farkas (1999)

                               14
Example: Desired State




                         15
Example: Prerequisite State




                              16
Example: Interim State




                         17
Example: Unwanted State




                          18
2. The art of explanation




                            19
Steps for an effective explanation

1. Define concepts by their essential, not associated, meaning

2. Give an array of varied examples

3. Offer “non-examples”, i.e., closely related, but distinct concepts

4. Encourage learners to practice




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1. Essential
meaning
 Explain what familiar, but
 misunderstood, concepts mean
 and don’t mean

 Example:




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2. Give a variety of examples

 Example:




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3. Offer non-examples

Example:




                        23
4. Encourage learners to practice

 Workbooks

 Online tutorials

 Apply a concept in different contexts




                                         24
Things that can go wrong




Source: LeFever (2012) The Art of Explanation

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4. Learning a new genre




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What to think about




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Purpose and audience: fact sheet


             Representation of real world
    Expert                                    Lay
                                            Audience




                                                       28
Expectations of genre: fact sheet

 Paper document (now can be found on web)

 Can be informatory or explanatory

 Combines texts and visuals

 Uses plain language




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Organization
Organization
name & logo
 name & logo

       Title
       Title



  Sub-titles
  Sub-titles



Copy / text



    Visuals
    Visuals




               For more information
               For more information




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Organization
name
Every organization you work
for will have a style sheet on
how to include its logo

Don’t need this for your
assignment




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Title / Point of
Entry
 Visual starting point of the fact
 sheet

 Shouldn’t be empty, i.e. “fact
 sheet”

 Text near point of entry should
 explain why reader should care




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Body

Includes visual and text
elements

Should not overpower title




                             33
Subtitles

 Short and direct

 Should be able to understand
 the purpose of the fact sheet by
 looking at subtitles alone

 Should have some sort of order

 Can be used as a tool to “make
 it stick”




                                    34
Copy / text

 Written in plain English

 Limited to only the essential

 Usually formal tone, but not
 impersonal

 Avoid large blocks of text




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Visual
elements
Enhance message, but do not
overwhelm

Draw in the eye so should tell
the reader the topic of a fact
sheet at a glance

Need to be relevant




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For more
information
 Always give reader a place to
 get more information

 Can make this up for your
 assignment




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Process: fact sheet


  Write
copy &                 Revise
            Test                    Design
consider            Finalize copy
 visuals




           Proofs   Publication


                                             38
Take away

What is informative
communication
What is the difference between
informatory and explanatory
Elements of good instructions
and good explanations
Steps to follow when learning a
new genre
Elements of a fact sheet




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Photo Credits
Aristotle from Wikipedia
textbooks by greenasian
doctor by edenpictures
Mars Climate Orbiter from Wikipedia
Explanation by Wonderlane
ag inspectors by CIMMYT
man at computer by Victor1558




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Lecture 5.2 art of explanation lecture student notes