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Alex Allion
- 1. Alex Allion WesternUS Manager, Partner TerryberryBuilding aRecognition Culture
- 2. Reinforce Value Whyyour business needs a culture of recognition Best practices for an effective recognition program Learning Objectives
- 3. If we addressyour question during today’s live broadcast, you’ll receive a complimentary copy of “The WOW! Workplace”by Mike Byam. Get involved and be recognized! WOW!us and Win! Q & A will take place at the end of the webcast, but you can submit questions any time using your tool tray on the right side of your screen.
- 4. Recognition is thebest way to accelerate performance.
- 5. Relate to employees’new communication styles Adapt to new career expectations Today’s employees expect more recognition Current Workplace Trends Require Leaders to ADAPT
- 6. INTENTIONS TO LEAVE Percentage of employees reporting their Intentions to seek a new position in 2014 ManpowerGroup, Nov 19, 2013 Organizations with highly effective recognition programs experience 31% lower turnover –Bersin& Associates, June, 2012
- 7. -Workopolis, Peter Harris,April 17, 2014 Is “Job Hopping” the New Normal? 1990-200055-60% 16% People who stayed in the same job for less than two years. People who stayed in the same job for more than four years. 2000-Present People who stayed in the same job for less than two years. People who stayed in the same job for more than four years. 51% 30%
- 8. Motivated to doTheir Best Feel Engaged Intend to Look for a New Job 0% 20% 40% 60% 80% 100% Employees Who Feel Undervalued Motivated to do Their Best Feel Engaged Intend to Look for a New Job 0% 20% 40% 60% 80% 100% Employees Who Feel Valued APA, March 8, 2012 81% of employees say they’re motivated to work harder when their boss shows appreciation for their work. –Glassdoor, Nov. 13, 2013
- 9. Are you aMotivator? “89% of employees say that positive feedback is their biggest motivator, yet only 39% get any feedback, be it positive or negative.” -JanessaLantz, business2community, Aug. 2012 Nearly 70% of employees reported they are only recognized annually or not at all –Bersin& Associates, June, 2012
- 10. The Communication Gap: -Shadovits, Human Resource ExecutiveMagazine, Sept 16, 2012 •80% of senior leaders believe that their employees are recognized on a monthly basis. •43% stating that their employees are recognized weekly or more. Reality… •40% of managers and only 22%of individual contributors report that their peers are recognized monthly
- 11. What is DiscretionaryEffort?
- 12. Recognition Drives Engagement Engagement Level Source: Daily Telegraph, March 22, 2008, Ford. Findings of David Brown, Director of Hewitt Associates Frequency 82% of HR Professionals said that their recognition program had a positive impact on employee engagement. –Fall 2012 SHRM/Globoforcesurvey
- 13. Organizations that excelin employee recognition are… •12 times more likelyto produce strong business results •Experiencing 14% improved employee engagement, productivity and customer service compared to companies who do not reward/recognize their employees –Bersin& Associates, Nov, 2012
- 14. Best Practices foran Effective Recognition Program Establish a recognition strategy Use effective awards Give a meaningful presentation Use technology innovations to your advantage Market your program to employees A visible “trophy” provides opportunities for acknowledgement from peers…
- 15. Align with businessgoals Gain leadership support Address the 3 tiers of recognition Establish a Recognition Strategy Read your organization’s mission statement. Does it mesh with how employees are recognized? Do recognition awards reinforce Attitudes, Behaviors, & Contributionsthat move your business toward its goals?
- 16. Formal •Structured recognitionfor defined criteria •Significant awards for significant achievementsInformal •Casual structure, defined criteria •Peer-to-Peer •Frequently minimal investmentDay-to-Day •Manager/Employee interactions •Peer/Peer interactions
- 17. How Do ServiceAwards Impact Employee Engagement? Simple implementation Recognition reach Regular, consistent recognition Objective structure Personal presentations increase impact Engage newer employees too Download the FREE Onboarding Questionnaireat www.terryberry.com/tools
- 18. Powerful Informal Recognition Recent trends: No More “Employee of the Month” Points-based recognition P2P Recognition Total Recognition Platforms
- 19. Awards indicate thevalue that the organization places on the individual and their contribution. Personally meaningful Symbolic Lasting Differentiated achievement levels What Makes a Good Award? 54 percent of HR leaders do not think managers and supervisors at their company effectively acknowledge and appreciate employees. -2011 SHRM/Globoforce
- 20. How much doesit cost to impact behavior? 1 Why Not Cash? 0% 1% 2% 3% 4% 5% 6% 7% 8% cash non cash % of salary 8% 4% 1American Productivity and Quality Center, Motivation Strategies, Potentials Magazine
- 21. -ABCNEWS.com:Why Our BestIntentions Go Astray-Stephen Dubner, author of Freakonomics. The Problem with Gift Cards $80 Billionis spent on gift cards annually 2 out of 3gift cards remain unused after a month 20%of gift cards are neverused
- 22. Give a MeaningfulPresentation Don’t Wait! Be Specific! Be Positive! Get the Award Presentation Cheatsheet FREE at www.terryberry.com/tools
- 23. Employee Benefits Giveinstantaneous feedback Visibility for successes Get employees involved Use Technology & Social Media Organizational Benefits Integrate your recognition initiatives Statistics for ROI and performance benchmarking Track achievements for individual assessment
- 24. Communication Plan 11.3Impressions Front End Why the program is in place What is meant to accomplish How employees achievements impact them Back End Publicize employee achievements Market the Program to Employees Make Recognition a Part of Regular Internal Communications… Newsletters ●Staff meetings ●Posters ●Mailings ●Social Strategy
- 25. The WOW! WorkplacebyMike Byam "A catchy, engaging, and useful read. Byam shows how recognition efforts can energize and create a positive work environment that sustains business success." -Dave Ulrich Professor, Ross School of Business, Univ. of Michigan Partner, The RBL Group In the WOW! Workplace, you’ll find page after page of real-world recognition ideas from top businesses like Stanley Tools, Google, Wegmans, and more. A practical guide and a great training tool for management teams. Get your copy! In Print: www.WowWorkplace.comwww.Amazon.comE-book: www.smashwords.com
- 26. Create a PeerRecognition Network in Your Business Get the FREE 30-Day Trialof Give a WOW Quickstart. Learn more: www.GiveAWow.com
- 27. On-Site Training Programs Virtual Training Programs Learning Toolkits Equip your organization’s leaders with the know-how to energize and engage your workforce through effective recognition. www.recognitionuniversity.com