'Shame!' say shoppers as Nectar axes popular points swap offer
Disappointed customers have been reacting to the news on social media, with one person saying: 'It's the only thing I spend points on.'
Nectar has axed its popular Caffè Nero deal - and shoppers are not happy about it.
Shoppers could previously swap 400 Nectar points for a warm or iced beverage of any size at the coffee chain - but this deal was stopped on August 19, 2025.
If you downloaded a QR code to use at Caffè Nero before this date, you’ll still be able to use it up until it expires. This means if you swapped your points for a voucher on August 18, 2025, you’ll have until August 18, 2026 to use it.
The QR code will be saved in your Nectar app and you’ll need to scan it in-store. Disappointed customers have been reacting to the news on social media, with one person saying: “It's the only thing I spend the nectar points on.”
Another said: "What the hell @nectar. Caffe Nero is one of the regular places I redeem my nectar points. Shame!"
A message on the Nectar website reads: "From 19th August 2025 you can no longer swap your points at Caffè Nero. If you swapped your points for a Caffè Nero voucher on or before 18th August 2025, the voucher will be honoured up to its validity end date."
You get one Nectar point for every £1 you spend in stores, with one Nectar point worth 0.5p in return. This means if you earn one point from a purchase it's the equivalent of 0.5% cashback.
You also get Nectar points when you fill up in a Sainsbury's fuel station, or at other brands like eBay, Expedia and Just Eat. It comes after Sainsbury's rolled out its Your Nectar Prices discounts to checkouts nationwide.
Previously, shoppers could only access Your Nectar Prices through SmartShop, the Sainsbury’s grocery app, or online. Your Nectar Prices are personalised discounts based on your shopping habits. You get up to ten discounts every week.
Mark Given, chief marketing, data and sustainability officer at Sainsbury's, said: "We're leading the way by making loyalty personal. Shoppers want to feel recognised and rewarded and while Nectar Prices are for everyone, we know our customers love an offer that is made just for them.
"That's exactly what Your Nectar Prices delivers – it's about giving customers those extra savings on the products they love and buy most."
In other news, Sainsbury's confirmed it has closed all its in-store changing rooms - meaning shoppers need to try on items from its TU clothing range at home.
Sainsbury's also closed its remaining 61 in-store cafes in April. The supermarket had previously warned that tax increases from the October Budget would hit it with an extra £140million in costs and lead to higher prices for customers.
