Declan I.

Great to speak with Ciara O'Brien at The Irish Times about how Ireland can position itself as a global leader in Sovereign AI as we look ahead to the #Agentic AI era. AI has the power to reshape economies and societies, and for Europe, Sovereign AI offers the opportunity to ensure innovation aligns with privacy, security, and autonomy. But realising this potential requires next-generation infrastructure – particularly energy-efficient data centres that can host AI at scale while keeping sensitive data within our borders. Looking ahead, Agentic AI will enable organisations to make smarter, faster decisions and unlock innovation across sectors, from healthcare to agri-tech, helping Ireland drive productivity and competitiveness. Ireland can still lead in AI – but we must act now. With decades of investment and global expertise, Dell Technologies is ready to help Ireland translate its AI vision into impact, leveraging our local innovation labs, including in Limerick, and global partnerships to lead in Sovereign AI. Read The Irish Times for more: https://lnkd.in/eQGWAB9U #AI #SovereignAI #AgenticAI #Innovation #DellTechIreland #iWork4Dell

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Ten years ago, Docusign opened our EMEA headquarters in Dublin with a small team and big ambitions, and I couldn't be prouder of what we've built together. This week, we're announcing a €4.5 million investment in our Dublin AI Centre of Excellence, supported by IDA Ireland. We’re thrilled to both expand our footprint and deepen our commitment to Ireland and to the customers and partners we serve across Europe, the Middle East, and Africa. Ireland has been the perfect home for us. The talent here is world-class, the tech ecosystem is thriving, and the regulatory environment helps us build products that European businesses can trust. We're planning to grow our engineering team by 20%, creating new opportunities for local talent while we develop AI-powered solutions designed specifically for the needs of European customers. I grew up in Europe and I know how important it is that we're not just operating in Europe but truly building for Europe. Our R&D work in Dublin, alongside our team in Paris, is focused on solving real problems for businesses here: advanced identity verification, contract analytics, data privacy tools, and features that meet European regulatory requirements. Digital transformation is happening everywhere, and agreements are at the heart of how businesses operate. I'm excited about what the next decade will bring as Docusign continues to innovate from Ireland and help organizations across EMEA work smarter, faster, and more securely. Thank you to everyone in Ireland who has been part of this journey. Here's to the next ten years. For more information, see the link in the comments below!

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How is AI shaping Ireland's future? Ivan Jennings, Senior Manager, Solution Architecture for Red Hat Ireland shares crucial insights: > Mind the Skills Gap: We urgently need to upskill Ireland's workforce beyond just tech to strategic AI implementation. > Agentic AI Unleashed: Discover how AI can "reimagine processes" for organisation-wide transformation – like autonomously booking your next flight! > Navigating Cyber Risks: Generative AI is changing the threat landscape. Robust governance & safeguards are now more critical than ever. > The Power of SLMs: Smaller, more controllable AI models are ideal for enterprise use, offering transparency and customisation. Dive deeper into these key trends! Read the full special report from The Irish Times 🇮🇪

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I just dropped a fantastic Telco in 20 episode with Charles Fitzgerald from Platformonomics. We dig into the cloud providers' 2024 CapEx spending, how AI and nuclear energy are coming into play, and whether telcos should bet on their ability to sell AI workload capacity at the edge. Hear a description of the episode! 👇 #telecom #cloud #CapEx

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Ireland now ranks 4th globally for AI adoption - It’s a clear signal that Ireland’s innovation ecosystem is delivering for businesses, public services and communities. Earlier this year, research with Trinity College Dublin found that AI could add €250bn to Ireland’s GDP by 2035 if we keep building the foundations—skills, governance and SME enablement—so that progress is broad and inclusive. Explore Microsoft’s AI Diffusion Report and see what’s driving Ireland’s momentum: https://msft.it/6043tuJpz #AIEconomy #Skilling #MicrosoftAdvocate

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The most underrated skill for support leaders? Building relationships. Not technical knowledge. Not metrics mastery. Relationships. 🤝 I just watched this play out in real-time. Front flew our Dublin team to Paris for end-of-year celebrations, and instead of the usual conference room presentations, we arranged lunches across the city. Each table mixing people who never talk. My table: Product, Engineering, Sales, Growth, and me from Support. 𝗛𝗲𝗿𝗲'𝘀 𝘁𝗵𝗲 𝗔𝗿𝗿𝗮𝗻𝗴𝗲𝗱 𝗚𝗿𝗼𝘂𝗽 𝗟𝘂𝗻𝗰𝗵 𝗳𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸 𝘁𝗵𝗮𝘁 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝘄𝗼𝗿𝗸𝘀: 1. 𝗠𝗶𝘅 𝗶𝗻𝘁𝗲𝗻𝘁𝗶𝗼𝗻𝗮𝗹𝗹𝘆 (𝗻𝗼𝘁 𝗿𝗮𝗻𝗱𝗼𝗺𝗹𝘆) One person from 4-5 different teams per lunch. No doubling up. The awkwardness forces real conversation. When everyone's slightly uncomfortable, nobody defaults to small talk. 2. 𝗖𝗮𝗽 𝗮𝘁 6 𝗽𝗲𝗼𝗽𝗹𝗲 Bigger groups create side conversations. You need everyone hearing when product shares "that's actually a 10-minute fix" or "yeah, that'll take 6 months." 3. 𝗔𝘀𝗸 𝘁𝗵𝗲 𝗸𝗶𝗹𝗹𝗲𝗿 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻: "What's pissing you off right now?" Then shut up. Watch Product discover 200 customers built a workaround. Watch Sales realize their "tiny customization" creates 50 tickets. Watch Engineering finally understand why you keep escalating that "minor" bug. No agenda. No icebreakers. Just humans discovering we're solving the same problems from different angles. Support doesn't win through escalation emails. We win through relationships. Because when the rest of the org actually knows what you deal with daily, your tickets aren't tickets anymore. They're problems worth solving. 𝗪𝗲 𝗮𝗹𝗹 𝘄𝗮𝗻𝘁 𝗮 𝘀𝗲𝗮𝘁 𝗮𝘁 𝘁𝗵𝗲 𝘁𝗮𝗯𝗹𝗲. 𝗕𝘂𝘁 𝘄𝗵𝗲𝗻 𝘄𝗮𝘀 𝘁𝗵𝗲 𝗹𝗮𝘀𝘁 𝘁𝗶𝗺𝗲 𝘆𝗼𝘂 𝗶𝗻𝘃𝗶𝘁𝗲𝗱 𝗮𝗻𝗼𝘁𝗵𝗲𝗿 𝘁𝗲𝗮𝗺 𝘁𝗼 𝘆𝗼𝘂𝗿𝘀? 𝗦𝘁𝗮𝗿𝘁 𝘄𝗶𝘁𝗵 𝗼𝗻𝗲 𝗹𝘂𝗻𝗰𝗵. 𝗢𝗿 𝗮 𝘃𝗶𝗿𝘁𝘂𝗮𝗹 𝗰𝗼𝗳𝗳𝗲𝗲 𝗶𝗳 𝘆𝗼𝘂'𝗿𝗲 𝗿𝗲𝗺𝗼𝘁𝗲. ☕ P.S. Help us settle the great lunch debate...who has better butter: Ireland or France? 🧈

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