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"When I first saw the numbers after running campaigns, I was shocked." We weren't shocked by the 98% AI resolution rate. Or by AI generating 70% of sales in the chat widget. That's what we built Text for. 🤷♂️ But a 432% increase in chat order value within just 4 months caught even us off guard. Behind these numbers is Nuvoo Suomi, our customer selling refurbished electronics. Their secret? Solid setup: a knowledge base packed with product specs and descriptions, plus custom skills built on top. That's what turns AI from a chatbot into a sales channel. Watch Harri Hyvärinen, Nuvoo's Customer Service Manager, share why the brand went looking for a customer support tool in the first place — and where Text made a real difference. 💪 ▶️

A customer can't find the product they're interested in on your website, can't decide, or has a question but no one to ask. 🤷♂️ With no recommendation, no answer, they simply leave. You're left with nothing when you could be looking at a sales increase of up to 266%. All you need to do is use Text and turn on the Recommend Products skill. Piotr Cygan, Head of Selling, explains how Text AI Agents connect to the product catalog you send. You don't have to run on any specific platform. We make this functionality available wherever you do business. Enjoy! Start using API - link in the first comment. 🚀

Good morning, Boston! 👋 We are here at Webflow Conf, represented by Szymon Klimczak, who's building our Partnership Program. Another day of hands-on sessions, first-look product announcements, and conversations that actually change how you work. As Webflow preaches: you can watch the web evolve — or you can shape it. We chose the second way. Let's kick off the day with Linda Tong , Webflow's CEO, in the opening keynote. And then a lot more to see: a conversation between Ben Haefele (Webflow) and Alon Krifcher (Anthropic) on how enterprises can succeed with AI, Chuck Gahun (Forrester) talk on retaining and growing trust with AI agents, and many inspiring presentations on design and workflows. Hey, wanna meet and chat about layering AI-powered customer service into your client sites? This is the moment. Text Szymon right away.

Nuvoo Suomi implemented Text AI Agent to solve one problem: no customer service outside business hours. Four months later, the numbers showed how far AI Agent had gone beyond after-hours support: - 70% of sales made through chat driven by AI Agent - 432% growth in sales attributed to AI Agent - 98% AI resolution rate What started as after-hours support quickly became a sales channel. Today, their customers get instant answers, guidance at the moment of purchase, product recommendations, and full online support. In the evening, on weekends, on impulse. Always on. 💬 Want to see how we did it together? Full case study and interview with Harri Hyvärinen in the first comment 👇

I'm in Boston for Webflow Conf '26 (Sept 1–3) and the Partner Summit. If you're a Webflow partner or agency and want to talk about layering AI-powered customer service into your client sites, this is the moment — I have a few slots left before I'm fully booked with sessions. DM me; I’d love to chat!  #WebflowConf #Partnerships #Webflow

That's Szymon, Text Partner Program leader, who is heading to WebflowConf '26 (Sept 1–3) for the Partner Summit. If you're a Webflow partner or building on the platform, reach out to Szymon to schedule a time to talk about performance! Say hi if you'll be there 👋 #WebflowConf #Partnerships

Text is now a #ChatGPT plugin, so chats, tickets, summaries, and drafted replies are all one prompt away. Ask ChatGPT for what you need, and the plugin pulls it straight from Text: ✅ Chat transcripts and archived chats ✅ Tickets with full metadata, including status, assignee, and timestamps ✅ Filtered results using your existing conversation tags and ticket labels Read more: https://lnkd.in/daHBADyN

Your team closes a sale in chat on Tuesday. On Friday, someone asks what chat is actually worth, and nobody in the room has a number. 🤷♀️ Somewhere out there, the same visitors buy with no chat at all. That's your baseline. Whatever your AI Agent and human agents close above that baseline is what chat adds. That's the number. The #salesconversionreport tracks it in three ways: #AIAgent chats, human agent chats, and no chat at all. 📈 So you can see the baseline and the lift side by side. Drill down by conversion time or campaign, all the way to impressions and interactions. Spikes and drops arrive flagged, so you spend less time reading charts and more time deciding. Read more: https://lnkd.in/dueuikFD

Let's start the week with a great piece of reading! 🗞️ •Shep Hyken, New York Times bestselling author and one of the most respected voices in customer service and CX (we don't think that Shep's need an introduction, by the way), recently sat down with Filip Jaskólski, our CPO, for his podcast Amazing Business Radio. 📻 Their conversation is now the subject of a new Forbes article exploring how customer service can shift from a cost center to a genuine revenue driver. They also discussed why striking the right balance between AI and human agents is at the heart of that shift. We're proud of Filip for bringing this perspective to such an important conversation and for representing Text so well. Read the full piece and listen to the episode — link in the comments.

"Customer service is a cost, and #AI is a tool for cutting it." - that's the statement Gabriela Bartoszek, Brand Marketing Manager at Text, enjoys pushing back on. Most companies looked at AI and saw only automation potential: fewer tickets, smaller teams, less time, lower costs! At Text, we looked at the same technology and asked a different question: what can we do to ensure that conversations with customers drive growth and generate real revenue? Changing mindset is one of the core principles at Text. No resting on our laurels, no getting comfortable. Keep searching, exploring, testing! When  #ChatGPT came out, nobody had a ready-made plan for how to use it. Neither did we. But we started experimenting anyway! Our bet: customer service, especially the kind that combines technology with human expertise, drives growth. And here's what we're sure of: AI won't replace people, but it will push them toward expanding their skills. Worth reading: discover all of Gabriela's insights, the person behind Text's rebranding. Full interview in the first comment. Thanks Pete D. Camarillo for making this happen and connecting us with Authority Magazine.