Interviews about the Libraries Web Site with Libraries Staff
Group interviews about the Libraries' website were conducted with library staff from numerous departments and functional areas.
Overview
MoreBetterLabs was engaged to examine how the library system could improve its Web presence. The purpose of this work was to frame and motivate a user-centered design process. The user-centered design process ultimately advances the library's mission by creating a Web presence which supports the needs of key user groups.
Our approach was to facilitate group interviews with library staff from numerous departments and functional areas. Five two-hour group sessions, with a total of approximately thirty participants, were conducted. These sessions focused on understanding key initiatives underway across the library system, and identifying characteristics of a successful Web presence.
The group sessions were followed by individual interviews with selected participants to clarify key questions and issues. An analysis session with core library Web staff then synthesized a set of key issues, including Users (e.g., Pushing information to users, Privacy, User-generated content), Teaching and learning, Outreach, Design, Findability, Information architecture, Data and metrics, and Physical access. Finally, we reviewed and interpreted the findings from a user experience perspective, and applied our sense of priority to the key issues.
Team and Partners
- Angela Ballard - study convenor and notetaker, contact for study
- Daniel Lucas - notetaker
- Kristen Antelman
- Abe Crystal, MoreBetterLabs, Inc.
- Rick Cecil, MoreBetterLabs, Inc.
- Jackson Fox, MoreBetterLabs, Inc.
- K. L., MoreBetterLabs, Inc.
Project Links
Reports and Presentations
- Major Themes (.doc file)- themes identified during the course of the study.
- Key Findings (.doc file)- as prepared by MoreBetterLabs.
Last updated: October 2009