Access Services Projects

About this department: Access Services develops and implements services that connect users with experts, collections, technology, and spaces, when and where they’re needed. More about Access Services

Projects on this page represent a selection of the work of this department.

  • Tripsaver Interlibrary Loan Rebranding: Survey and Interviews

    We needed a new name for our interlibrary loan service, Tripsaver, that would be more intuitive for a new generation of users. We surveyed and interviewed them to determine its new name: Interlibrary Services. Participants told us the new name is…

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    Collaboration with User Experience
  • Librarian at Table with books, stickers, and postcards.

    The Pop-Up Library: A Curated Collection for Events

    The pop-up library is a way for us to bring our collections to patrons by curating a small collection of books and other materials related to an event theme. Attendees of the event can check out the books on the spot to continue learning about the…

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  • Surveying Students About Email Communications

    At the NC State University Libraries, we believe that communication is key. That’s why we conducted user research regarding our automated email communications with Libraries' users. In this study, we surveyed users to evaluate the effectiveness and…

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    Collaboration with Digital Library Initiatives (DLI), User Experience
  • Laptop, projector, keyboard, microphone, Nintendo Switch controllers, and other tech

    Technology Lending Survey

    The NC State University Libraries runs an extensive technology lending service that allows users to check out devices such as laptops and tablets. To improve this service, we employed a survey to gain a deeper understanding of our users’…

    Completed on
    Collaboration with User Experience

  • Controlled Digital Lending Application: Diary Study

    Students gave us feedback about a new textbook scanning service in this diary study. We also asked about their reading habits and scheduling preferences.

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  • A set of screenshots illustrating how one user got to the scanning form through the Catalog.

    Textbooks User Research

    We did a usability test to determine if students could find out whether their textbook was available through the Libraries and how they could request a PDF of a scanned excerpt. We found that users could accomplish these two tasks successfully, with…

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  • Printed-out prototype of an email in Gmail and a text message on an iPhone

    Communication + Tiny Café

    We conducted a brief survey and interview with participants to find out how they prefer to be contacted by the Libraries. Participants responded positively to prototypes of both text messages and emails regarding room reservations and upcoming due…

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  • Poster from Tiny Café, a pop-up user station event.

    Tripsaver + Tiny Café: a pop-up usability testing event

    In November 2018, we launched a pop-up user research station event, Tiny Café, where we found out about our patrons’ knowledge of and experience with Tripsaver services.

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    Collaboration with Access Services, User Experience

  • Visualizing Library Data

    By creating sets of visualized content for various data sources across the Libraries, this project works to improve understanding of how the library is used from a variety of perspectives.

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  • Reserves Direct

    An open source, integrated reserves management system that provides faculty, students, and staff with tools to manage and access physical and electronic course reserves.

    Report published on

  • My Account

    My Account is a one-stop location for library users to see their checkouts, requests, course reserves, and upcoming room reservations.  

    Report published on

  • Library Course Tools

    Dynamically generated course-centric views of library resources and services.

    Report published on
  • screenshot of Quick Search

    QuickSearch

    QuickSearch is a customized federated search tool with a bento-box results interface designed to connect users to a variety of library resources, services and tools.

    Report published on