Notice Under the Americans with Disabilities Act

As a covered entity under Title II of the Americans with Disabilities Act, LADWP does not discriminate on the basis of disability and upon request will provide reasonable accommodation to ensure equal access to its programs, services or activities.

Employment

LADWP does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication

LADWP will generally, upon request, provide auxiliary aids and services to persons with disabilities so they can participate in LADWP programs, services, and activities. These may include sign language interpreters, documents in Braille and large print, and other methods that make information and communications accessible to people with speech, hearing, or vision disabilities.

Modifications to Policies and Procedures

LADWP will make reasonable modifications to policies and procedures to ensure that individuals with disabilities have equal access to all programs, services, and activities.

LADWP will not place a surcharge on individuals with disabilities or groups of individuals with disabilities to cover the cost of providing auxiliary aids, services, or reasonable modifications to policies. The ADA does not require LADWP to take any action that would fundamentally alter the nature of a program or service, or impose an undue financial or administrative burden.

Report a General Accessibility Barrier

To report an accessibility issue, you can email [email protected], or if you prefer to report by phone, call 1-800 DIAL DWP (1-800-342-5397). You may also call 1-800-HEAR-DWP, (1-800-432-7397) for TTY/TDD or California Relay Service at 711 to report an accessibility barrier.

Reasonable Accommodations

Braille and large print bills are available through an online request form at ladwp.com/disability or by calling 1-800 DIAL DWP (1-800-342-5397).

For the hearing/speech-impaired, call 1-800-HEAR-DWP, (1-800-432-7397) TTY/TDD or California Relay Service at 711.

Sign Language interpreters, Assistive Listening Devices, Communication Access Real-Time Translation (CART) Services and/or services for event participation may be provided upon request. To ensure availability, you are advised to make your request at least five business days prior to the event to allow sufficient time to secure an interpreter or CART provider. To request Sign Language Interpreter, CART or other Assistive Listening Devices for a specific event, call or email the group hosting the specific event, as noted on the event flyer, invitation or posting.  LADWP will make every effort to accommodate requests received with less notice. For more information, visit ladwp.com/disability.

Web & Mobile App Accessibility Statement

LADWP is committed to ensuring its websites and mobile applications comply with Title II of the Americans with Disabilities Act and its implementing regulations, including applicable technical standards.

ADA Title II Final Rule Web Content Accessibility

LADWP is actively aligning its digital content, websites, mobile applications, and published documents with the U.S. Department of Justice’s ADA Title II Final Rule Web Content Accessibility Guidelines (WCAG) 2.1 Level A/AA standards, as required by federal regulations.

Report a Web or Mobile App Accessibility Barrier

While we strive to maintain 100 percent compliance, we recognize that accessibility is an ongoing effort. To report an issue with web or mobile app accessibility, follow the steps below:

  1. Email [email protected]
  2. In email, include link to page or document that does not meet ADA Title II Final Rule Web Content Requirements
  3. In email, include your contact phone number.
  4. Or, if you prefer to report by phone, call 1-800 DIAL DWP (1-800-342-5397). You may also call 1-800-HEAR-DWP, (1-800-432-7397)  TTY/TDD or California Relay Service at 711 to report an accessibility barrier.

Grievance Procedure

For complaints that a LADWP program, service, or activity does not meet ADA Title II, should be directed to the MyLA311 ADA/Accessibility/Disability Complaints or the Department on Disability (213) 202-2764 or [email protected]. Alternatively, complaints may be submitted pursuant to the City's  ADA Title II Grievance Policy and Procedure.