Refund policy

Our goal is to provide you with products that meet and/or exceed your expectations. If you are not completely satisfied with your purchase we will happily accept returns within 2 weeks of purchase. The product and any free gifts received with purchase of the product must be returned to us in the original packaging. Please see detailed return instructions below.

Please note: we are not responsible for returned items lost in the mail. We will only reserve the right to refuse a return if the product is not returned in its original packaging.

Incorrect Product: In the event that we mistakenly send you the incorrect product we will, in addition to the purchase price, refund your original shipping & handling costs. It is the responsibility of the customer to cover the shipping costs to return the product.

Exchanges: We do not exchange any products at this time.

Return Form: All returns must have a completed Return Form filled out. Returns will be processed as quickly as possible. Once we have received the product and processed your return, we will notify you via e-mail. Please note that refunds may take up to 30 days to appear on your account. Please visit our Return Policy on our home page footer to complete your Return Form.

External Vendors: We do not handle any outside orders such as Shop HQ, Amazon, or any other vendor. You must contact them directly. If you purchased your item at a retailer or other online vendor, please understand that each store has its own return policy. Returns or exchanges for purchases made at retail locations may not be returned or exchanged through www.joycegiraud.com.

Return Instructions: To ensure a timely refund to your account, please contact us immediately upon declining of the product, please follow the instructions below.

(1) Fill out the Return Form.
(2) Please include your full name, address, phone number, e-mail address, order number and, though not mandatory, a reason for the return so we can help you in the future (e.g. merchandise arrived damaged, with Miracle Elixir Shampoo bottle broken.)
(3) Once your return email has been received, we will then review and contact you shortly thereafter for refund if applicable.
(4) If you have any questions about your return please contact us. We are here to help you.

Return Address:
VQ  Solutions
Attn: Joyce Giraud Beauty
8 Henderson Drive,
West Caldwell, New Jersey 07006

CALL US 1-833-445-6923