Services cannot be used in conjunction with other offers/ promotions, discounted/promotion priced items will not be eligible. Services are only eligible for regular purchases of Spectre, Envy, Pavilion, HP Essential, OMEN by HP series personal notebook computers. Services are limited to customers who purchase from HP Hong Kong Official Store or HP Hong Kong online store. Services are only available on presentation of the original receipt and phone reservation at HP Official Store Hotline for appointment.

1. Trade-in service is limited to personal notebook computers, and the service is only applicable in physical store. The offer is subject to the relevant terms and conditions. Please check with the in-store staff for details.

2. Data transfer service must be redeemed within 30 days after purchase. Data access may not exceed 10 GB. HP shall not be liable for any errors or omissions resulting from the use or the inability to use of service. Please see here for details.

3. Free hard disk upgrade service must be redeemed within 30 days after purchase. HP will only assist in installation process. HP shall not be responsible or liable for any operation or quality issue of third party parts of any kind.

4. For details of 10-day money back guarantee service, in order to process your refund, customer must contact our customer service representative at 8100 3081 within 10 days from the date of purchase. The product will be checked by HP Hong Kong Service Center to confirm that the product quality does not meet the production standard. Your refund will be process if it is confirmed to be defective. See https://www.hp.com/hk-en/shop/returns for details.

5. For details of HP WHATSAPP hotline, please check with the HP store staff.

6. The notebook computer repair and consignment service is limited to the notebook computer within warranty period. HP and its partners only play the role of consignment in repairing consignment services. If the product is lost during the consignment process, we will only be responsible for compensating the current market value of the lost item and will not be responsible for other losses. There is possibility that the data in the computer may lose due to maintenance or stolen by third party. You should consider backing up, storing or deleting relevant information. HP and its partners are not responsible for any loss or misappropriation of electronic product memory.

7. Please call our service hotline 8100-3081 for the notebook rental service 8. For details of HP WHATSAPP hotline, please check with the HP store staff. In case of any disputes over the above services and terms, the decision of HP and its partners shall be final.

Terms and conditions

- Customers can exchange their old keyboard or mouse of any brand for the HP 235 Wireless Keyboard and Mouse Set (1Y4D0AA#UUF) at a discounted price of HK$99 at HP stores (price: HK$279)
- Sets are limited, first come first served.
- Event promotion starts from now until 30/4/2024.
- Each HP store has a limit of 30 sets, please ask the store staff for details
- In this TRADE-IN event, each customer can only enjoy the redemption discount of one set of products at most.
- In case of any dispute, HP INC HONG KONG LIMITED reserves the right of final decision.