Shipping policy

8. DELIVERY

8.1.1 Changes to the shipping address must happen within 24 hours so that we can ensure our third party warehouses have time to make the change, otherwise this change could incur a surcharge. Whilst every effort will be made to accommodate the address change request, we cannot guarantee that we will be able to make this change before the Product(s) ship. As a result, address change fees may apply.
8.2 For international deliveries, we may agree a shipment term with you in your order confirmation which will be construed in accordance with Incoterms, 2010.
8.3 If you fail to take delivery of the Products:
8.3.1 delivery will be deemed to have taken place on the date for delivery;
8.3.2 risk in the Products will pass to you; or
8.3.4 we may (without prejudice to any of our other rights) dispose of the Products.
8.4 A recipient is required to be present at the address to sign and confirm receipt of goods in satisfactory condition.
8.5. Failure to provide us with the correct delivery address may result in a re-direction charge of full price.
8.6 The time it takes for us to ship the Products depends on stock levels and will be specified to you at the time you place your order, or failing that, by email following our receipt of your order.
8.7 The time it takes to deliver the Products once they have been shipped depends on the delivery service we use, which depends on the type of Product and your location. Delivery timings will be shown on product page at time of purchase.
Please note that this may differ due to high demand - view the product page for most up to date information. Please note that for islands within the UK and the Scottish Highlands, delivery may take a little longer than advertised on the Product page.
8.8 Gozney Stone and Gozney Master - Two types of delivery will be offered on the Website: Pallet delivery - you request delivery date and this is confirmed with the courier (you have to be in and sign for the delivery); or
Premium pallet delivery service - you will be given a delivery date depending on your delivery postal code. Requires details of access. AM and PM and Saturday deliveries can be requested at an additional cost. Please call us to arrange the premium delivery service.
Gozney Elite - Pallet delivery - AM and PM and Saturday deliveries can be requested. Please call us to arrange this.
8.9 Since we use a third party delivery service, late delivery of Products is out of our control and will not be eligible for a refund on the ground of late delivery after they have left our warehouse.

9. PREPARING TO ACCEPT PALLET DELIVERIES

9.1 If you are purchasing Dome, Gozney Stone Master/Core or Elite in the UK, the following terms apply:
9.1.1 You must notify us in advance of any delivery difficulties, which may be expected. This includes narrow road access or helpful hints and tips of how to find you. Failure to do so may result in an additional delivery charge liable to the customer. Please Note: Delivery vehicles can be very large and adequate space and access is required.
9.1.2 Delivery vehicles for ovens range from 7.5 tonne lorry upwards. If you require a small, 7.5 tonne lorry for delivery, you must submit a small vehicle request by contacting enquiries@gozney.com after placing your order. We cannot guarantee delivery vehicle sizes as they are provided by third parties outside of our control.
9.1.3 Once the oven/ accessories have been loaded onto the truck, we do not control the delivery of the Products. Product dispatch is via standard national courier services. We cannot guarantee delivery times as they are provided by third parties outside of our control.
9.2 We ask all of our consumer customers NOT to book any installer or other related trade persons until the Products have arrived safely with you and have been checked as correct and in good condition. We also ask that you do NOT plan any social events (involving the Product(s)) until the Product(s) have arrived safely and checked as correct in good condition.
9.3 Palletways Delivery is a KERBSIDE delivery, meaning the driver will remove the pallet off the vehicle with a tail lift and move the pallet by pallet truck only on hard standing, level ground. It is NOT the driver’s responsibility to move or assemble your oven beyond the kerb as they are not insured to do so.
9.4 Bishopsgate Premium Delivery is a specialised delivery service, meaning the driver will remove the pallet off of the vehicle and move it to the assembly location at the Delivery address. Customers can opt to have all items unpacked and packaging removed from the Delivery address if requested at the time of Delivery.
9.5 If, for any reason, the delivery cannot be completed due to absence of recipient at address, unsuitable delivery conditions or otherwise, the goods will be returned to depot and a re-delivery charge may apply at full price.
9.6 To track/follow up your delivery, refer to your tracking email sent on the morning of delivery for or contact us for delivery details including consignment numbers and courier contact details.

10. GUARANTEE AGAINTS DAMAGE IN TRANSIT

10.1 Gozney Stone, Gozney Master and Gozney Elite Products are subject to an insurance backed guarantee against damage in transit as long you comply with the remainder of this Condition 9.
10.2 Upon arrival, if there is any present or visible damage to the Products, refuse receipt by refusing signature and return with driver with reason of refusal along with the co-signature of delivery driver. DO NOT sign if damaged and DO NOT accept goods as ‘damaged in transit’.. Contact us on 01425 204999 within the same day, to report damages and ensure fast replacement of your Products. Alternatively, you can sign ‘UNCHECKED’ If you are unable to check the goods at the time of delivery. The Guarantee under this Condition 9 will be void if:
10.2.1 You do not report the damage in transit to us within 3 days of product delivery; or
10.2.2 You accept Products that have clearly and visibly been damaged in transit without returning them to the driver. Your transit guarantee against Product damage is terminated once the goods have been signed for. Products marked unchecked will be believed to be received in good order.
10.3 If you are a consumer, the guarantee in this clause does not affect your statutory rights.
10.4 For Roccbox Products, if there is any present or visible damage to the Products, contact us on 01425 204999 or email us at enquiries@gozney.com within the same day, to report damages and ensure fast replacement of your products.