Employee and Customer Experience
Latest Employee and Customer Experience news freshly curated for you as of 7pm November 4th. Join other readers in exploring innovative developments, emerging trends, and expert perspectives.
Today's Highlights
- Brands like Choice Hotels are revamping loyalty to be more emotional, offering milestone rewards and lower tier requirements to make recognition feel more accessible and frequent.
- To win the talent war, companies are offering practical perks like dining discounts and volunteer time off, as employees now prioritize benefits with real-world value.
- Candidates now view the hiring process as a cultural test. Inconsistent messaging or ghosting signals disorganization and a lack of respect for employees' time.
Sources
Sponsored Quote
"When AI isn’t lifting the load, it’s just another weight. Use it to dissolve friction, spark real insight, and unlock the best in your people—so they lead, not just respond."
Ashwin Ballal
Chief Information Officer at Freshworks
In The Spotlight
Dive deeper into key discussions within the world of Employee and Customer Experience with a curated selection of important articles offering valuable insights and perspectives on trending themes and significant developments.
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