When you need to transport a vehicle, the logistics can feel challenging—but that’s where the leading car shipping companies in Kentucky come in. To make a good choice, you should also have a sense of your budget, timeline and unique needs. Along with considering your top priorities, look for a company that regularly services your area.
Transportation Type and Services
Car shipping companies typically have you choose between two different shipping types: open and enclosed shipping. Each has its benefits and drawbacks, so it’s all in what’s right for your journey.
For example, enclosed shipping involves transporting your vehicle in a container that is protected from the elements. This method helps prevent damage due to debris from the road and other vehicles, making it a popular choice for expensive or classic cars. However, this method is often more expensive because the company will have to ship fewer cars.
On the other hand, is open shipping. This shipping type involves your car in a trailer that is exposed to the road. (If you’ve driven on the highway, you’ve probably seen this type of shipping type, which has cars stacked on top of each other in a metal container). While this method tends to be cheaper, it can also mean a higher rate of damage on the journey from Kentucky to your car’s new home.
Customer Ratings and Reviews
Checking customer reviews can give you a clearer picture of what your experience might look like, but only if you know what matters.
For example, feedback from customers in the same region is often more useful than reviews from unrelated markets, especially when the business acts as a broker. Recent feedback also carries more weight since it can more accurately reflect the company’s current performance.
Another smart step is how the company handles responses to reviews and whether that is good or bad. Timely and respectful replies can tell you a lot about a company’s commitment to customers.
Insurance, Guarantees and Cancelation Policies
Looking into the fine print in any car shipping contract is vital. Pay attention to aspects like cancellation policies, as some car shippers may charge if you cancel after a certain date or after a carrier is assigned. You may also benefit from guarantees if something goes wrong, like in the case of damage or delays. If, for example, your company offers a guarantee on delivery turnaround, it may provide you with a rental car or other form of compensation.
Finally, taking note of insurance is vital. Car shipping companies in the U.S. are mandated to have liability insurance, which protects your vehicle if the transporter is at fault for any damage. Companies also must acquire cargo insurance, which protects the car during loading and unloading as well. You should ensure your chosen company has at least these, and make sure you know how much is covered. If you want added insurance, ask about other insurance options, too.
GPS Tracking and Communication
Many auto transport providers now include GPS features, but the level of detail depends on the company. Some systems offer highly detailed tracking, while others just provide broad updates as your car moves along. Always ask how updates are delivered before booking so you know what to expect.
While you’re at it, ask about communication. Find out what kind of contact you’ll get during transit and the best way to reach someone if questions come up.
One more thing: Don’t count on an exact delivery date. Still, it’s smart to ask about their timeline and understand what options you have if delays occur.
Complete Car Inspections
Understanding the condition of the vehicle you are shipping before it’s picked up is key—and should be thoroughly documented to support your case if issues occur during transit. If you are in person with the vehicle, note and photograph its condition. If you are getting it transported to you, request that the person preparing it for shipment does the same.
When your vehicle is delivered, repeat the inspection process before signing the bill of lading. If you notice any dents, dings or other damage, address that in writing before adding your signature to the bill of lading. Failing to do so may complicate the process if you need to file a complaint.
State Requirements and Motor Carrier Number Verification
The requirements to ship a vehicle in Kentucky are primarily tied to federal regulations from the Federal Motor Carrier Safety Administration (FMCSA). For interstate travel, transport companies must have active USDOT and FMCSA numbers, which customers can use to look up driving records and credentials.
Knowledge of Kentucky’s Terrain and Weather
Not all roads are created equal, and that’s especially true in Kentucky. That’s why it’s worth checking whether your car shipping company has experience navigating this kind of terrain.
Before you commit, see if they screen for region-specific experience. Drivers who know how to handle tricky routes are more likely to deliver your car safely and on schedule. A company that understands the lay of the land, literally, can make a real difference when it comes to reliability.
Broker vs. Carrier
Car shipping companies either work as brokers or carriers, which can affect your experience. With brokers, the company won’t transport your car directly but will instead send out the job to another company that will take your car from point A to point B. Carriers, however, will tackle your shipment from beginning to end.
Hiring a broker isn’t necessarily a bad thing, but it can mean varying experiences based on the company that ships your car. Our team suggests vetting any company involved in the process before moving forward.