Your Pay Monthly plan agreement includes:

-Agreement start date and duration
-Your personal details including your security password, which we will ask you when you contact us with any queries, as a security measure.
-The service you have chosen and all its benefits such as minutes, SMS, data and more.
-Terms and conditions regarding usage, agreement and service.

If there are any details which you would like to change in your agreement, such as address, billing details or ownership, you may visit any Epic store with your ID Card/Passport, so we can assist you with making any changes.

Your Pay Monthly plan includes Minutes, SMS and/or Data bundles, which automatically renew every first day of each month and are valid until the last day of the month. Any usage over your monthly bundles are charged at the out of bundle rates as per the terms of your agreement.

For the first month only, your bundles will be pro-rated from the day of activation until the last day of that month. You will also be unable to check your balance or receive usage SMS notifications.

Should you find that you would like to change your plan at any time, you may visit any Epic store with your ID Card/Passport, and we will suggest a new pay monthly plan which is more suitable for your needs at the time. A penalty fee may apply if you move onto a lower plan, as outlined in the terms of your agreement.

For information about using your plan whilst abroad, visit this page.

We will send you 80% and 100% usage SMS notifications for your calls, SMS and data bundles (if these are not unlimited)

You can also check your usage for the month by sending a free blank SMS to 16290 at any time. If your phone does not allow you to send a blank SMS, simply enter one character.

These services are not available during the first month of activation or during months where you make a change to your plan.

Your first Epic Pay Monthly bill will include a pro-rated fee from the first day of your plan being activated, until the last calendar day of each month. Each bill following that will always include your Pay Monthly fee from the first until the last day of each month.

Apart from your Pay Monthly plan fee, your bill will also include charges for any additional usage if applicable (for instance, any extra data used over and above your plan’s monthly bundle), any applicable service fees, and the 4% Excise tax. Your total outstanding balance is available on the first page of each monthly bill, together with the payment due date.

For past and current bills, you can log into your online Epic account. This service is currently available for accounts with one service, however if you have more than one service on your account, you can get in touch with us to provide you with the requested bills.