Pay Monthly FAQs

• Your plan includes a bundle of Minutes, SMS and Data bundles.
• Your plan automatically renews every first day of the calendar month and is valid until the last day of the month.
• Any usage made over and over your monthly bundle allowance will be charged at the rates outlined in your agreement.

 Just started a new plan?

For the first month of your plan

• your pay monthly fee will be pro-rated whilst your bundle allowance will be provided in full
• you will not be able to check your bundle balance
• you will not receive any usage notifications

Unless you’re on an unlimited plan, we suggest keeping track of your usage from your phone settings or a third-party app.

Unsure of your plan and applicable rates?

Check your agreement with us to see all your benefits.

Who can benefit from Epic Care Pack?

• Care Pack is available for Epic customers who are benefiting from Epic Premium or Epic Business Premium pay monthly mobile plan with 2 years agreement together with device subsidy

What is included in the Care pack?

• Care Pack entitles you to have your handset repaired for free, or to get a replacement in case of out of warranty malfunction, including but not limited to screen damage and malfunction, but excluding liquid damage. Theft and loss are not covered by the Care pack. You are entitled for one (1) free repair or replacement for the duration of your Agreement.
• Replacement of the device shall be at Epic sole discretion.

How to prepare my device for repair?

You shall ensure that prior to the handing over of your handset for service and/or replacement:

• You would already have removed any confidential information of a proprietary and/or personal nature from the said device; and
• You would have already carried out all necessary backups of all programs, information and data; and you have removed the SIM and all removable accessories, external devices, media, memory cards, sticks, chips and their contents from the device.
• Should you fail to remove any such data and/or removable accessories listed above, you acknowledge that you are doing so at your own risk and that we shall not be held liable for any loss or damages which may ensue.

Epic shall not be liable for the:

• Restoration or reinstallation of any programs and/or data on the device following the service or replacement, other than the software supplied with the device by the manufacturer at the time of purchase; and/or
• Interoperability or compatibility issues that may arise when your device software or device options are not supported by the manufacturer of the device.

What if my device can not be repaired on the spot?

In the event that the device requires off-site repairs, the after sales representative shall provide you with a loan phone and shall deliver your device to our after sales service centre. Once repaired, we will notify you that it is available for collection by not later than fifteen (15) days from receipt of said notification. Failure to collect your repaired device within the stipulated time-frame, shall automatically give us the right to dispose of the repaired device as we deem necessary without further notification.

Will I keep my warranty after device is repaired?

A replaced/repaired handset will be given a ninety (90) days warranty period if the remainder of the original warranty period is less than ninety (90) days and this subject to the conditions laid down in the Limited Manufacturer’s Warranty that comes enclosed with your device and/or accessory.