Netflix apologises for billing errors
Netflix customers have taken to Twitter to vent their anger at being charged multiple times in one month by the US streaming service.
One Netflix customer posted a photo of his bank account showing seven debit transactions of $11.99 each on May 25 although he said it was actually 11 withdrawals.
"#Netflix please fix your billing issues, I got charged $11.99/month 11 times until my bank goes insufficient funds," @Dave2307 posted in Twitter.
Netflix has issued an apology and promised to rectify the billing error.
"Sorry for the now resolved billing issues. Authorisations will be lifted from bank accts in coming days. Incoming help via @Netflixhelps," Netflix ANZ posted on Twitter.
Netflix, which launched in Australia in March, issued a statement saying the over-billing issue was not widespread.
"We are aware a small percentage of Australian and New Zealand members experienced multiple credit card authorisations for monthly billing," the statement read.
"The issue has been resolved. While no extra money was withdrawn from users' accounts, it may take several days for the authorisations to drop from users' bank accounts."
