Stolen luggage

Last updated at 09:28 17 March 2004


Ken Carr had his claim turned down for not taking 'reasonable care' with his luggage. Ken and wife Mary both 69, were travelling to Belgium on Eurostar.

Ken put their two large cases in the designated luggage area at the end of the carriage before taking their pre-booked seats.

When they arrived at Lille, he helped Mary, who has an arthritic hip, off the train and then went back for their bags.

'When I got back on, my holdall had disappeared. I got the remaining case down and we complained to the Eurostar representative on the platform,' says Ken from Broadstairs, Kent.

He claimed for £497 on his travel insurance - the London Police Federation Travel Insurance Scheme.

But he had his claim turned down because he was not in close proximity to his luggage and, therefore, was deemed not to have taken reasonable care.

'I disputed this, saying I had placed the luggage in the designated area. The fact that my seat was not in close proximity was not my fault as we had allocated seats.

They then said they would reconsider the matter but I have been told it will be declined again because I helped my wife off the train first.'

A spokesman for Millstream Underwriting, which provides the insurance for the scheme, said the couple should complain in writing.

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