WHAT IS UBER'S '180 DAYS OF CHANGE'?
After the departure of CEO Travis Kalanick in June, Uber launched a '180 Days of Change' initiative to improve the driver experience.
For the first phase - focused on earnings - the company deployed an in-app tipping option.
So far, drivers have collected $50 million in tips in about a month.
Lyft - which has had in-app tipping for years - only hit $250 million in tips last month.
Next, Uber rolled out 24/7 support for drivers - 200,000 calls to the line have been made in less than 30 days.
For the third phase of the initiative, Uber is focusing on driver flexibility.
Uber launched its '180 days of change' initiative in October as part of its effort to improve the company's relationship with drivers. It first introduced tipping for drivers
Drivers can set up to six destinations per day, meaning Uber will only offer rides along that route.
This will allow drivers to do pickups on their way home or to other personal destinations without ending up in destinations out of their way - previously drivers could only set two per day.
Uber also enacted new waiting time charges that will be applied to users who keep drivers waiting at the start of a journey.
Next, Uber will give drivers more flexibility when it comes to what types of pickups they want - they can select just UberX and no deliveries, for example)
The firm will also start notifying drivers if a ride will take more than 45 minutes so they can decide if they want to take a long trip.
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