EE goes down AGAIN: Firm's network crashes leaving frustrated customers across the UK unable to connect to the internet
- Users started experiencing issues at 8:00am GMT according to DownDetector
- EE customers in London, Birmingham and Glasgow were among worst hit
- More than a thousand users reported problems with the network online
UK mobile network EE suffered another major network outage this morning, affecting users across the country.
The service started experiencing problems around 8:00am GMT (3:00am ET), with more than a thousand reports of outages filed to website Downdetector.
The majority of the network's outages affected users' mobile internet connection, according to EE.
Problems were reported across the whole country, but areas including London, Birmingham and Glasgow appear to have been worst affected.
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Mobile network EE suffered another major network outage this morning, affecting users across the UK. The service started experiencing problems around 8:00am GMT (3:00am ET), with more than a thousand reports of outages filed to website Downdetector
Other major UK cities such as Bristol, Manchester, Cardiff and Liverpool were also hit by problems.
After hours without mobile internet coverage, EE announced it had resolved the issue around 10:00 am GMT (5:00 am ET).
A spokesperson told MailOnline: 'We've fixed a technical issue that affected mobile internet services for some of our customers this morning.
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'All services are now being restored for our customers and should be back to normal soon.
'We'd like to thank our customers for their patience while we fixed this issue, and we apologise for any inconvenience.'
EE told customers on Twitter that those still unable to connect can try turning their phone on and off again, or toggling flight mode on and off, to help restore services.
EE when the network is down @EE#EEdown pic.twitter.com/5WRvxbABch
— matt diaper (@mattdiapernow) February 27, 2018
Twitter users criticised EE for the inability to maintain full data coverage as the 'Beast from the East' sweeps across parts of the UK
Twitter backlash started as frustrated customers were unable to access their mobile data on one of the UK's most prominent service providers
Twitter users chipped in with their own advice and technological expertise to try and help get the issue resolved as millions of people are affected
EE tweeted about one of its systems not working properly and apologised. The company pointed out that it was a data issue and not affecting phone calls or text messages
WHEN WERE EE'S LATEST NETWORK OUTAGES?
EE has suffered a number of recent outages to its UK mobile network, including:
12 January 2017 - EE's mobile network suffered issues with its 4G calling, and users were unable to make or receive calls on the network
27 April 2017 - EE suffered a major outage with customers across the UK unable to access 3G and 4G internet services
16 May 2017 - Users across the UK have reported issues connecting to both the 4G and the 3G networks
10 October 2017 - EE's mobile network suffered a major outage across the UK, leaving some users unable to make voice calls to non-EE numbers
27 February 2018 - The EE network suffered an outage to its mobile data service, leaving hundreds of users unable to access mobile internet
EE has suffered a number of recent outages to its UK mobile network
EE had acknowledged the problem on its network status page earlier this morning, saying: 'Some customers are experiencing problems when trying to use data services this morning.
'We are aware of this, and are working to resolve this as soon as possible. We apologise for any inconvenience caused.'
Users took to Twitter to vent their frustrations a the outage.
@Savv tweeted: 'EE is down despite having 36GB of data, it seems to not be working?!'
@Andrew_Hoyland wrote: 'Imagine being the country's biggest 4G network and your 4G service going down and you not notifying anyone. Imagine that EE.'
After hours without mobile internet coverage, EE announced it had resolved the issue around 10:00 am GMT (5:00 am ET)
Despite tweeting about Pokemon earlier in the day, customers were wondering why the services crashed for several hours
And @fmreprise tweeted: 'EE your website is down. Cheers, no point going to work, if I haven't got coverage/credit to do my job. Thanks, got sacked.'
The outage comes after a string of recent issues with the network.
In October, another blackout hit EE leaving hundreds of customers unable to make or receive calls.
The service started experiencing issues around 08:00 BST, according to independent analyst DownDetector, which tracks worldwide network coverage.
A series of tweets from the company announced to users the issue was fixed and it should be fully operational again in the near future. Reports of flawed service still remain
EE told MailOnline at the time that the issue affected voice calls between some EE customers and non-EE numbers only.
Calls between EE customers worked as normal, and calls to 999 emergency services were not affected.
'Some of our customers are reporting problems when trying to make calls to some numbers this morning,' a spokesperson told MailOnline.
'All data and messaging services are working as normal. We're working to fix this as quickly as possible and apologise for any inconvenience caused.'
Angry users took to Twitter to vent their frustrations at the network's outage.
User @AbbiWilson88 tweeted: 'As per @EE let me down again. Customer service is shocking.
EE suffered another major network outage in October(coverage pictured), leaving UK users unable to make or receive calls. While problems were reported across the whole country, users in London and the South East were worst affected
The service started experiencing issues around 08:00 BST, according to independent analyst DownDetector , which tracks worldwide network coverage. Users have taken to Twitter to vent their frustrations
'I cannot bare the thought of trying to call them again only to be stuck on the phone.'
User @stavwj tweeted: 'Seems that people all over the country can't make calls, myself and the rest of my family on EE included.'
User @SWArm20 tweeted: 'I can't seem to make outgoing calls or ring your customer service from my landline - is service down? Any estimates on how long?'
Commenting on EE's outage, Ru Bhikha, mobiles expert at uSwitch.com, said: 'EE customers affected by this major voice call outage will understandably be concerned and frustrated.
User @AbbiWilson88 tweeted: 'As per @EE let me down again. Customer service is shocking. 'I cannot bare the thought of trying to call them again only to be stuck on the phone'
User @SWArm20 tweeted: 'I can't seem to make outgoing calls or ring your customer service from my landline - is service down? Any estimates on how long?'
'While it's good news that messaging and data are still up and running, the lack of a projected timeframe for a fix makes this a disconcerting situation for a large proportion of EE's some 30 million customers.
'For those needing to stay in contact, it's worth considering data based calling services like Whatsapp, Skype or Facetime - but it's worth remembering that heavy use of these services could eat into your data allowance pretty quickly.'
EE told the MailOnline that the issue affects voice calls between some EE customers and non-EE numbers only. The problem appears to be affecting users across the UK
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