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How to claim for your delays on the railways

If your train is delayed and you have to travel you may be entitled to compensation.

The amount of compensation you can claim will depend on which operators you are travelling with.

But as a minimum, if you are one hour late at your destination, you are entitled to:  

  • 50% of the price paid for a single ticket, or return ticket if both legs are delayed; 
  • 50% of the price paid for the relevant part of the journey on a return ticket with delay on outward or return journey; 
  • A proportion of your annual monthly or annual season ticket;

If you have a delay contact the train company directly and quote the Consumer Rights Act.

If the company refuses your claim you can try to escalate it to an industry watchdog, such as Transport Focus;

If your claim's still turned down, your only option is going small claims court; 

Source: moneysavingexpert.com and networkrail.com

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