Almost half of would-be Army soldiers are giving up on Capita's 'abysmal' online recruitment process, MPs say

  • Over 50 per cent of applications take ten months or longer to finish 
  • During that time 47 per cent of applicants give up and just 14 per cent join 

By JEMMA BUCKLEY DEFENCE REPORTER FOR THE DAILY MAIL

Published: | Updated:

Almost half of would-be soldiers are giving up on the ‘abysmal’ online Army recruitment process, a report reveals.

Over 50 per cent of applications take ten months or longer to finish. During that time 47 per cent of applicants give up and just 14 per cent join.

The Army and outsourcing giant Capita had ‘failed dismally,’ the Commons public accounts committee said. It said Capita’s performance was ‘abysmal since it started’.

Over 50 per cent of applications take ten months or longer to finish. During that time 47 per cent of applicants give up and just 14 per cent join. File pic 

Over 50 per cent of applications take ten months or longer to finish. During that time 47 per cent of applicants give up and just 14 per cent join. File pic 

In 2012, the company was awarded a ten-year £495million contract for recruitment but has failed to meet a target of 82,000 regular troops. Last year the Army was 5,600 short.

Half of applicants last year took 321 days to complete the recruitment process – from application to basic training.

The report said: ‘The length of time affects the conversion of applicants into new recruits.’

Capita has estimated that just 14 per cent of would-be troops join the Army and 47 per cent voluntarily drop out.

Capita said it had addressed problems with the contract.

An Army spokesman said it had shortened the application process to boost recruits.

 

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