Telstra's huge move on 3G shutdown as more than 100,000 customers faced being cut off completely

By LIAM BEATTY FOR NCA NEWSWIRE

Published: | Updated:

One of Australia's major telcos has announced it will delay the planned shutdown of its 3G network to give customers more time to upgrade their devices.

On Monday, Telstra revealed its June 30 network closure date would be extended until August 31.

'Telstra have been communicating the closure of the network for nearly five years but understand there are a range of reasons why some people haven't moved on,' a Telstra spokesman said.

'We have to make sure everyone is ready to make this transition together - and we know some of our customers are still working through the steps they need to take to upgrade their devices.

'That's why we've decided to provide more time and further support.'

Last month, Telstra revealed more than 110,000 customers were yet to upgrade despite the looming cut-off date.

From Monday, the customers still on the 3G network will hear a message reminding them they need to upgrade.

Telstra revealed its June 30 network closure date would be extended until August 31

 Telstra revealed its June 30 network closure date would be extended until August 31

From Monday, the customers still on the 3G network will hear a message reminding them they need to upgrade

 From Monday, the customers still on the 3G network will hear a message reminding them they need to upgrade

Concerns have been raised about the ability of older 4G phones to contact emergency services, as these default to the 3G network when calling triple-0.

Telstra has launched an SMS tool that customers can use to determine whether their device will be affected by simply text messaging '3' to 3498.

The government has set up a working group to ensure a smooth transition.

All Australian telcos will shutter the 20-year-old network as part of an industry-wide change first announced in 2019 to allow carriers to boost capacity for later generation networks.

TPG was the first to make the shift in December, Vodafone will follow suit in mid-2024, while Optus will keep the service on until September 1.

Opposition communications spokesman David Coleman described Telstra's move as evidence of Communications Minister Michelle Rowland's 'hapless handling' of the switch.

'This decision underscores Minister Rowland's hapless handling of the key issue that some 4G phones will not work after 3G shutdown,' he said.

'The minister only set up her 'working group' in March. If the minister had acted professionally and expeditiously, there would have been ample time to deal with this issue prior to 3G shutdown.'

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