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My son died eight months ago but his employer STILL hasn't paid out on his £36,000 life insurance: SALLY SORTS IT

My son, an only child, died on May 31, 2025, following a lung cancer diagnosis just a few weeks earlier. His employer is refusing to discuss his estimated £36,000 death-in-service payout, even though it appears the money has already been paid out by its insurance company....read

Sellers ripped carpets and appliances out of my new home. Should I take legal action? Consumer lawyer DEAN DUNHAM replies

A van hit my fence and flipped over but the driver's insurer won't pay the full £5,314 repair bill: SALLY SORTS IT

A hotel accused my son of smoking and locked his room until we paid a fine - can it do this? DEAN DUNHAM replies

I'm 83 and a bank wouldn't open a savings account for me without photo ID - is this age discrimination? DEAN DUNHAM replies

A taxi driver in Paris scammed me out of £2,503. Why won't my bank refund me? SALLY SORTS IT

My lawn bowls team got stranded after a cancelled flight. Why won't easyJet pay out? SALLY SORTS IT

My neighbour hasn't collected a bulky parcel I took in for them - can I just leave it outside their house? Consumer lawyer DEAN DUNHAM replies

We couldn't get into the flat we'd paid for but Booking.com won't return our £293: SALLY SORTS IT

A jeweller replaced my gold necklace clasp with a cheap one two years ago - can I still get a refund? DEAN DUNHAM replies

My niece is sleeping on the floor because The Range refuses to replace faulty bed: SALLY SORTS IT

My £208 Victoria Beckham perfume got lost in the post but Space NK won't help me: SALLY SORTS IT

Can I get a refund for 'non-drop' Christmas tree that's already dropping its needles? Consumer lawyer DEAN DUNHAM replies

Mobile firm Three took £1,250 over 15 YEARS after my contract ended - but won't refund me: SALLY SORTS IT

Can I stop my neighbour removing my fence and trampling the garden to build an extension? DEAN DUNHAM

My ancestry DNA test never arrived because the delivery firm had me on a terrorist blacklist! SALLY SORTS IT

Foxes keep on tearing open the rubbish bags next door leave out - can I force them to get a bin? DEAN DUNHAM replies

I just discovered the TV I bought on Black Friday was cheaper in October - can I claim the difference? Consumer lawyer DEAN DUNHAM replies

I sent a box of jewellery to be valued but the vintage website lost it... and offered me £85: SALLY SORTS IT

I got a job posting hotel reviews online - but it was a scam that's cost me £6,000: SALLY SORTS IT

TONY HETHERINGTON: How I got lawyer Ajaz Ali barred after a reader lost £500,000 life savings in investment scam

Next door covers their house with Christmas decorations every November and it makes the street look cheap and keeps me up at night. Can I force them to take them down?

I'm being chased for £763 by the DWP after criminals claimed benefits in my name: SALLY SORTS IT

I'm desperate to help you defend your wealth from the Budget, says money guru JEFF PRESTRIDGE. I fear the Chancellor's about to destroy our pensions - this is what you must do

My neighbours set off fireworks every New Year and it terrifies my cats - can I force them to stop? Consumer lawyer DEAN DUNHAM replies

We were fined $500 for smoking in our New York hotel room - but we are NOT smokers! SALLY SORTS IT

Avis charged us €340 for hire car insurance - even though we said we didn't want it: SALLY SORTS IT

My neighbours have a disgusting habit that's ruining my home life. I've asked them to stop but they refuse. What can I do? DEAN DUNHAM reveals the drastic solution

Ask our money experts your question: Get help with pensions, consumer problems, tax, mortgages and more

My neighbour's dog barks so loudly all day I can't work - can I use the law to fight back? DEAN DUNHAM replies

Passport Office sent me someone else's documents - but I had to pay return postage! SALLY SORTS IT

I paid £850 for a new Samsung phone - but DPD driver delivered me an empty box: SALLY SORTS IT

When I asked Marks & Spencer for a refund on X a scammer replied - and I lost £200: SALLY SORTS IT

The driver didn't warn me I had got on the wrong coach - am I owed a refund? DEAN DUNHAM replies

How did a scammer set up an account in a real business name to steal £3,400? TONY HETHERINGTON investigates

Aviva dragged its feet over my wife's £422,310 payout - now she's died of cancer at 51: SALLY SORTS IT

Scottish Power billed our charity... but we don't even have a building? TONY HETHERINGTON investigates

I'm being unfairly accused of driving off without paying for £40 of petrol: SALLY SORTS IT

My roast didn't come with its unlimited Yorkshire puddings - can I demand a refund? DEAN DUNHAM replies

How was a £4,399 direct debit set up without my signature? TONY HETHERINGTON investigates

Why didn't a car dealer have to tell me I could save £3,000 in VAT because I'm disabled? SALLY SORTS IT

I booked business class seats - but KLM's plane had none! TONY HETHERINGTON investigates

I reserved two flats to be near my elderly mum two years ago but they're still not built: SALLY SORTS IT

I invested £160,000... then my financial adviser went bust: TONY HETHERINGTON investigates

My Chinese takeaway turned up cold. Can I ask for my money back - and who from? DEAN DUNHAM replies

Why did our travel agent's flights cost us £400 more than booking direct with BA? TONY HETHERINGTON investigates

We bought a motorhome that's too heavy to drive - can the dealer charge £3,000 to take it back? DEAN DUNHAM replies

I warned that investing in whisky firm would leave you with a hangover, says TONY HETHERINGTON

I had to warn TSB twice that my 'new' account was a fraud: TONY HETHERINGTON investigates

My dad left £1,442 of old stamps when he died - but Royal Mail won't give me the cash: SALLY SORTS IT

What's the truth about this energy firm promising me 12% returns? TONY HETHERINGTON investigates

BA won't refund £1,840 voucher issued during Covid that didn't work when I tried to use it: SALLY SORTS IT

My friend has put thousands into a mysterious new company - now she wants to invest even more: TONY HETHERINGTON investigates

My 'smart' dishwasher ordered THREE YEARS of tablets - now I can't get my money back: SALLY SORTS IT

Dad's £54,000 van has a brake fault but he can't get a refund: TONY HETHERINGTON investigates

SALLY SORTS IT: My £200 private health check gave the incorrect blood pressure but I was denied a refund

I was hit with a £100 charge while queuing to leave a car park: TONY HETHERINGTON investigates

Why has my Civil Service pension failed to appear after I retired? TONY HETHERINGTON investigates

Pet insurer charged £250 excess THREE times after our black labrador's single operation: SALLY SORTS IT

Why did all 12 cheques I deposited at the Post Office disappear? TONY HETHERINGTON investigates

My new dentist says I need five fillings - can I get my old one to cover the £900 bill? SALLY SORTS IT
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ANSWERS FROM THE Experts
- Sellers ripped carpets and appliances out of my new home. Should I take legal action? DEAN DUNHAM replies
- My son died eight months ago but his employer STILL hasn't paid out on his £36,000 life insurance: SALLY SORTS IT
- Spanish hotel accused my son of smoking and locked his room until we paid up - can it do this? Consumer lawyer DEAN DUNHAM replies
- A van hit my fence and flipped over, but the driver's insurer won't pay the full £5,314: SALLY SORTS IT
- A taxi driver in Paris scammed me out of £2,503. Why won't my bank refund me? SALLY SORTS IT
- I'm 83 and a bank won't open a savings account without photo ID - is this age discrimination? DEAN DUNHAM replies
- My lawn bowls team got stranded after a cancelled flight. Why won't easyJet pay out? SALLY SORTS IT
- My neighbour hasn't collected a bulky parcel - can I just leave it outside their house? DEAN DUNHAM
- We couldn't get into the flat we'd paid for but Booking.com won't return our £293: SALLY SORTS IT
- A jeweller replaced my gold necklace clasp with a cheap one - can I still get a refund? DEAN DUNHAM replies
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