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Text WordPress

WordPress AI chatbot
that answers and converts

Put your website's service on offense. Install the AI chatbot plugin and an AI agent answers from your own pages, captures the lead, and books the next step.

Free 14-day trial No credit card required AI agent included

AI agent chat widget on a website recommending products, with cards for hesitation detection, expert knowledge sources, buying intent score, and completed sales AI agent chat widget on a website recommending products, with cards for hesitation detection, expert knowledge sources, buying intent score, and completed sales

Solve cases

The AI agent answers from your site's own content, around the clock.

Capture leads

Collect contact details in chat and turn visits into pipeline.

Grow sales

Turn conversations into demos, quotes, and orders, with cart context on WooCommerce.

Over 35,000 brands are already selling through service with Text

ToyotaS&P GlobalUnileverHuaweiMotorola SolutionsAdobePayPalKPMGHyundaiLGMcDonald'sMercedes-Benz

Install the WordPress chatbot plugin in minutes

Three ways to add AI chatbot to your site. No coding required.

From your dashboard

Go to Plugins, choose Add Plugin, and search for AI chatbot. Install, activate, and click Connect Text to log in or create your account.

From the Text app

Go to Settings, then Website widgets, and enter your site address. Choose Add to WordPress and the guided flow takes you to the plugin.

Manual upload

Download the plugin as a .zip file, then upload it under Plugins, Add Plugin, Upload Plugin. Activate it and connect your account.

Works with WordPress 6.0 or higher and PHP 7.4 or higher. You can create your Text account during setup, and the widget appears on your site as soon as you connect.

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AI included, not bolted on

Most WordPress chatbot plugins are wrappers around someone else's AI. This one ships with its own.

No API keys

Nothing to configure and no third-party usage bills. Connect the plugin and the AI agent is ready to chat.

Built for service

The AI is part of the platform and trained for customer conversations, not a general model behind a form.

74% AI resolution

Text customers see a 74% AI resolution rate, against a 59% industry average.

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AI agent for
your WordPress site

A smart assistant inside Text that learns your site and completes tasks for your visitors on its own.

AI agent collecting a customer email for a back-in-stock alert in a website chat

Turn intent into leads

The AI agent notices when a visitor is interested and asks for the email before they move on.

AI agent offering to confirm delivery timing the moment an order question appears in chat

Catch abandonment before it happens

The AI agent reads hesitation signals and starts the conversation while the visitor is still deciding.

Visitor list in the Text app showing last visited pages with start chat and supervise actions

Supervision built in

Open any AI conversation while it happens and see exactly how it is being handled.

AI agent CSAT score card showing 92.4 percent, up one point versus the previous period

Rated by visitors

Customers score the AI agent's answers, and its CSAT lands in your reports.

Language control icon

Language control

Decide which languages your AI agent replies in, from one to all of them.

AI resolution icon

AI resolution

Watch the share of chats your AI agent closes without your team stepping in.

Custom instructions icon

Custom instructions

Write the rules your AI agent follows: its role, its tone, and where it stops.

A WooCommerce chatbot that knows the cart

Run a store? The plugin automatically adds ecommerce insights to your chats.

Every shopper arrives with context.

The moment a WooCommerce customer opens the chat, your team and your AI agent see the full picture: cart contents, product details, total spend, and past orders. Answers match the order in progress, and nobody asks twice.

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Customer profile next to a store chat showing total spend, past orders, and recent conversations including a bulk order inquiry

Carts in the chat

What is in the cart sits right next to the conversation.

Product details in view

Names, options, and prices, without switching tabs.

Order events tracked

Cart changes and completed orders flow into Text as they happen.

It learns your site. You watch it work.

Everything the AI agent says starts in your content, and everything it does shows up in your reports.

Your pages become answers.

Scan your whole site or only the pages you pick, upload PDFs and docs, and write articles for the rest. When your content changes, update the source and the answers follow.

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Approved knowledge sources for the AI chatbot: a help center URL and a product catalog PDF
Tone picker with formal, friendly, and polite options above an on-brand AI chatbot reply

Your voice, every time.

Set the tone once, formal to friendly, and every AI reply matches it. Visitors read one consistent voice across every page of your site.

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Watch it work, live.

Chats, leads, and AI resolutions land in reports as they happen, so you always know what the widget on your site is doing.

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Reports overview in Text with AI agent, leads, cases, sales, and team performance sections

Make the widget yours

Your site has a look. The widget keeps it.

Colors and launcher

Match your palette, choose the greeting, and pick a launcher style that fits your design.

Page rules

Show or hide the widget on specific pages and schedule when it appears.

Desktop and mobile

Set separate behaviors for desktop and mobile visitors, from one settings panel.

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Wembley

$1.5M

Revenue after 8 months

Sephora

+25%

Average order value

Stratco

80%

AI resolution rate

AI agents that sell, not just solve

From product questions to demo bookings, Text AI agents turn website traffic into pipeline your team can count.

A chat interface with an AI customer support agent recommending headphone models to a customer through automated product suggestions. An AI customer service agent exchanging automated chat messages with a customer, showing how customer service software collects email and phone details through conversational messaging. A chat interface showing an AI agent recommending headphone accessories to a customer, illustrating an automated cross-sell interaction with product options. An automated chat between an AI sales agent and a customer, sharing a discount code and demonstrating how AI messaging tools assist with checkout and conversion optimization. A conversation between an AI customer support agent and a customer about international shipping, illustrating how customer service automation and an AI agent provide delivery details and real-time support. A chat between an AI sales agent and a customer discussing a bulk order quote, showing how AI agents and customer service automation assist sales teams with discounts and wholesale requests.

Product recommendations

Your AI agent matches customers with products they actually want. Personalized suggestions based on browsing history, cart contents, and conversation context.

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Lead capture

Generate and qualify leads instantly, in the right moment. Lead generation becomes part of the conversation experience.

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Cross-sell and upsell

Deliver timely, relevant messages based on behavior and intent. Every nudge feels personal and drives action.

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Personalized offers

Serve tailored offers at the perfect moment. Context-aware incentives drive sales without feeling pushy.

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Instant FAQ answers

Automate over 80% of chats and tickets. Your team gets time back, and customers get answers instantly.

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Smart handoff to humans

Transfer conversations with full context and zero repetition. Pick up the thread seamlessly to keep the momentum.

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Skills that close the loop

Preview a skill, then create it for your website. Each skill tells your AI agent when to act and what to do.

Live chat when it matters

The AI agent handles the routine, and your team takes over in live chat exactly when you want.

Escalation, defined by you.

Choose the moments a conversation moves to your team: a topic, a keyword, or a visitor who asks for a person. The chat lands in live chat with the full history, and if nobody picks up within 30 seconds, a ticket is created so nothing slips.

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AI agent transferring a delivery question to Mark from the logistics team in live chat
Text inbox showing solved AI agent chats, tickets, and WhatsApp and Messenger views in one place

One inbox for everything.

Live chat, AI conversations, and tickets share one inbox. Your team assigns, replies, and resolves without switching tools, and every visitor gets help from the same place.

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What is a WordPress AI chatbot?

A WordPress AI chatbot is an AI assistant that lives in your site's chat widget, usually in the bottom corner of the page, and talks with your visitors for you. It learns your pages, posts, and docs, answers product and service questions on its own, collects leads, and brings your team into live chat when a conversation needs a person. Good ones stay accurate because they answer from your content, not from a generic model.

How do I add a chatbot to WordPress?

Install the AI chatbot plugin from the WordPress plugin directory, activate it, and connect your Text account. The plugin adds the chat widget to your site without any code changes, and you manage everything from the Text app. Already using Text? Start from Settings, then Website widgets, and choose Add to WordPress.

What to look for in a WordPress chatbot plugin

Judge a WordPress chatbot plugin on four things. Training: it should learn from your own pages and documents, and let you correct it. Fit: a real plugin from the WordPress directory, current with WordPress 6.0 and PHP 7.4, installed without touching code. Store awareness: if you run WooCommerce, cart contents and product details should show up inside the conversation. And an exit: live chat handoff with full history, plus reporting that shows the leads and sales your chats produced.

Frequently Asked Questions

A WordPress AI chatbot is an AI-powered assistant that runs in your site's chat widget and handles visitor conversations for your business. It trains on your site's own content, answers questions about your products and services, captures leads, and moves a conversation to live chat when a person should take over. With the AI chatbot plugin, the widget, the AI agent, and your team's inbox arrive together.

No. The plugin adds the chat widget to your site for you, so there is no code to paste and nothing to change in your theme or page builder files. You install it like any other WordPress plugin, connect your Text account, and the widget goes live.

The plugin requires WordPress 6.0 or higher and PHP 7.4 or higher. You also need a Text account, and you can create one during the plugin setup. The AI agent is included in every plan.

Yes. Add your website as a knowledge source and the AI agent references your pages when it answers. You can also upload files like PDF, DOCX, PPTX, TXT, CSV, and MD, and write articles directly in the app to cover questions your site does not answer yet.

Yes. The AI agent collects customer details like names and emails during the chat, qualifies leads with follow-up questions, and can offer a consultation booking. Every detail lands in one inbox with the full conversation attached.

It transfers the conversation to a human agent with the full history attached, so your visitor never repeats a question. You decide when handoffs happen, and if no teammate picks up within 30 seconds, a ticket is created automatically.

Yes. The AI agent detects and replies in your visitor's language, and you control which languages it is allowed to use. One chatbot covers your whole audience without separate setups.

Yes. Colors, position, greeting messages, and launcher style are all configurable, so the widget matches your brand. You can show or hide it on specific pages, schedule when it appears, and set separate behaviors for desktop and mobile.

Install the AI chatbot plugin from the WordPress plugin directory, activate it, and click Connect Text. You can sign in to an existing Text account or create a new one during setup. You can also start from the Text app: go to Settings, then Website widgets, enter your site address, and choose Add to WordPress. A manual .zip upload works too. Every path takes a few minutes and requires no coding.

No. Many WordPress chatbot plugins are wrappers that ask you to bring an API key from a third-party AI service and pay for its usage. AI chatbot ships with its own AI agent, purpose-built for customer service and included in every plan, so you connect the plugin and start chatting.

The AI chatbot plugin is free to install, and every Text plan starts with a free 14-day trial with no credit card required. Connect your WordPress site during the trial and see how many conversations the AI agent handles before you pay anything.

Yes. If your WordPress site runs WooCommerce, the plugin automatically adds ecommerce insights to the chat. Your team and your AI agent see customer cart contents and product details during the conversation, so shoppers get answers that match what is in their cart.

A chatbot answers on its own, and live chat connects visitors with your team. With Text you do not choose: the AI agent resolves routine questions, and when a conversation needs a person it moves to live chat with the full history attached. One widget, one inbox, both ways to help.

The plugin's footprint on your site is the chat widget. Conversations, AI processing, and chat history run on the Text platform, not in your WordPress database, so your site does not pick up new tables or heavy queries. Visitors keep browsing while the widget loads with the rest of the page.

Yes. Text is SOC 2 audited, GDPR and CCPA compliant, and PCI DSS certified. Chat, AI, and ticketing run on one platform, so you manage a single data processing setup.

The best AI chatbot for WordPress is the one that answers from your content and shows its work. Check three boxes before you choose: training on your own pages and files, a maintained plugin in the WordPress directory, and visible results, from captured leads to WooCommerce orders. ChatBot.com checks all three, and the free 14-day trial lets you prove it on your own traffic.

Put your service on offense

Free 14-day trial No credit card required AI agent included