The British Parking Association is a membership organisation and Accredited Trade Association. We do not manage parking enforcement, issue Parking Charges and nor do we hear appeals. The name of the Parking Operator will be detailed on the Parking Charge you received.

How to appeal will be detailed on the Parking Charge that you received, generally page 2. You will have 28 days from the issue of the Parking Charge to appeal.  

A late appeal may be accepted where there are exceptional circumstances.  

If you are unhappy with your appeal response, a further appeal is available to the independent appeals service, POPLA. The further appeal is available for 28 days from the date of your appeal response. You will require a 10 digit code that will be included in your appeal response. 

The BPA cannot become involved with the appeals process or individual parking disputes.  

If you did not receive a response to your appeal within the 28 day timeframe, we recommend submitting a complaint to the operator to request a copy of the documents. Please see the link below to our Approved Operators complaint policies:

https://www.britishparking.co.uk/bpa-approved-operators

We can only become involved if the operator cannot provide a copy of your appeal response. If this is the case, please submit a complaint via the below link.

https://portal.britishparking.co.uk/compliance/LogComplaint

If you submitted a complaint to the parking operator and did not receive a response within the 28 day timeframe, please submit a complaint to us by using the below link.

https://portal.britishparking.co.uk/compliance/LogComplaint

We will require a copy of your complaint and any evidence to support it. Please ensure that you submitted a complaint via the correct contact details before contacting the BPA. Contact details can be found here: https://www.britishparking.co.uk/bpa-approved-operators

Corporate membership is separate to the Approved Operator Scheme. Members of our Approved Operator Scheme are required to adhere to our Code of Practice while Corporate members are not.

Members of the BPA’s Approved Operator Scheme may use the below logo:

The BPA has a Corporate Membership (separate to the Approved Operators Scheme) and Corporate Members can use the below logo:

A major keying error is defined as “letters wrong or missing; characters swapped; motorist entered the wrong car registration (e.g. their previous car or another vehicle from their household)” and would be where more than 1 digit/ number is incorrectly input. On appeal, a major keying error will be reduced to £20.00

A minor keying error is when only 1 digit/ number is incorrect, such as 0 instead of o; I instead of L; 1 instead of I. On appeal, a minor keying error will be cancelled.

If you have been issued a Parking Charge and a keying error has been made, please follow the appeals process outlined on the Parking Charge.

If you believe that your Vehicle Registration Mark (VRM) has been cloned, we would suggest that you report this to the police and then inform the operator of this via the appeals process outlined on the Parking Charge – We recommend that you supply the operator with any evidence of this (such as the crime reference number that you should have been given by the police).

When a Parking Charge has been paid, it is at the parking operator's discretion whether they consider an appeal or issue a POPLA code.

Unless the Parking Charge references a piece of legislation called Schedule 4 of the Protection of Freedoms Act 2012, the parking operator has up to 7 months to issue the Parking Charge.

The Parking Charge will not reference the Protection of Freedoms Act 2012 if they are not relying on the legislation.

If you did not receive the initial Parking Charge, we recommend contacting the parking operator who issued the Parking Charge to obtain a copy. This can be done by contacting them via their complaints policy.

Please see the link below to our Approved Operators complaint policies:

https://www.britishparking.co.uk/bpa-approved-operators

We can only become involved if the operator cannot provide a copy of your initial Parking Charge. If this is the case, please submit a complaint via the below link.

https://portal.britishparking.co.uk/compliance/LogComplaint

We will require a copy of the complaint outcome and any evidence to support it.

When a Parking Charge is issued via the post, this is done so using the details of the registered keeper of the vehicle which are supplied by the DVLA. Please contact the DVLA as soon as possible to update your V5C document to the correct address.

The parking operator is not obliged to consider an appeal outside of the initial 28 day timeframe.

When a Parking Charge is issued, it can be up to £100.00 with a reduction of at least 40% for the first 14 days. If an appeal is made within these 14 days, the discounted period will be held if your appeal is rejected.

When an appeal is made to POPLA, the discounted amount will no longer apply and the full Parking Charge is payable.

After 28 days, the Parking Charge may be passed to a debt resolution operator and up to £70.00 can be added to the amount.

If your PCN was issued by a Local Authority, you will need to contact your Local Authority directly. Our Code of Practice only applies to the management of private land.