Get the best out of BBC iPlayer and fix issues with our really helpful support site. 
 
iPlayer help and FAQs
Known issues
      
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    Why do I need to sign in each time on my Samsung TV?
Some Samsung users are being asked to sign each time they use the iPlayer TV app
      
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    Why is BBC iPlayer failing to load on my connected TV?
Problems loading the app on connected TV devices
      
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    Why is playback cropped or zoomed-in on my Sony TV?
The iPlayer playback screen is cropped or zoomed-in on certain Sony TV devices