About BBB
The Better Business Bureau helps people find businesses they can trust. For more than a century, BBB has set standards for honest advertising and ethical business practices in the marketplace.
One network. Your local BBB.
Your local BBB
Independent local BBBs serve communities across the United States and Canada. Your local BBB handles business profiles, complaints, reviews, and accreditation in your area. When you work with BBB, you are working with your local BBB.
IABBB
The International Association of Better Business Bureaus (IABBB) is the network's coordinating organization. It sets shared standards, supports local BBBs, and operates BBB.org. You can meet IABBB's board and leadership at the bottom of this page.
Start with the BBB that serves your area.
BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania
Washington, DC 20005-3404
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8:00 am – 5:00 pm
EST
Monday-Friday
9:00 am to 12:00 pm & 1:00 pm to 3:00 pm
EST
Monday-Friday
How we serve the marketplace
We help businesses build credibility
Standards-based accreditation, education, and tools that reward transparency and responsiveness.
We help consumers choose with confidence
Business profiles, customer reviews, complaint resolution, and alerts when risks emerge.
We strengthen trust in the marketplace
We promote ethical practices and help reduce harm from misleading or deceptive behavior.