Frequently Asked Questions

If you have been locked out of your course due to validation failure, you will be prompted with a page (as shown below) for the instructions on how you can unlock it.

• First, you have to Click the ‘UNLOCK MY COURSE’ button.

• Upon clicking the ‘UNLOCK MY COURSE’  button, an email from support@360training.com will be sent to you with the link to reset your validation questions.

• You have to click the ‘reset your validation questions’ link in the email.

• Upon clicking the ‘reset your validation questions’ link, you will be redirected to a webpage where you can edit your details for your validation questions. Then, click ‘Update’ button.

• Your course has now been unlocked. You may now go back to your account, launch again your course and you can continue taking it.

If you need further assistance, please contact us.

360training website and courses are database driven which is secured and requires a login, hence, you may get a "Session Expired", "Session Has Expired" or "Session Timed Out" message.

When getting a "Session Expired", "Session Has Expired" or "Session Timed Out" message error message on your course, this is due to one of the below reasons:

Multiple Sessions

• Please make sure that you are not currently logged into your account in multiple browser sessions. This includes accessing your account from another browser, tabs, or mobile device at the same time. The previously opened session expired when the new session is created. Please avoid accessing the course using multiple browsers, tabs, or mobile devices at the same time.

Inactivity (Idle Time)

• If you have not been doing anything on your course for a set length of time, the server times out your session. Inactivity was created for security reasons and to help increase the overall speed of the web page and the course. If you are accessing your course and get up and leave, go to lunch, or start browsing other pages when you come back, you will need to log in again and create a new session.

Slow or Unstable Internet Connection

• If your internet connection is slow or unstable, periodically disconnecting and reconnecting, it can cause a website session to expire. When the internet connection is lost the course or website can be terminated, resulting in a session expired message. You may click here to check your internet connection and launch again your course.

If you need further assistance, please contact us.

After completing your course, you will NOT be able to access it anymore. To protect against any unauthorized sharing and theft of the content of the course, we do not allow course review after completing the course.

If you need further assistance, please contact us.

Your browser tends to hold onto information (cache & cookies), and over time it could cause problems with logging in to your account or bringing up the website. It is recommended to clear the cache and cookies on your browser often.

Please find below the steps on how to clear the cache and cookies on each specific browser:

   Google Chrome Browser:

• On your keyboard, please press Ctrl + Shift + Delete altogether.

• You will get the ‘Clear browsing data’ page then click ‘Clear Data’.

• Wait for it to load. Once done, pull up another Google Chrome browser then try log in again to your account.

   Mozilla Firefox Browser:

• On your keyboard, please press Ctrl + Shift + Delete altogether.

• You will get the ‘Clear All History’ pop-up page then click ‘OK’.

• Wait for it to load. Once done, pull up another Mozilla Firefox browser then try log in again to your account.

   Microsoft Edge Browser:

• On your keyboard, please press Ctrl + Shift + Delete altogether.

• You will get the ‘Clear Browsing data’ page then click ‘Clear now’.

• Wait for it to load. Once done, pull up another Microsoft Edge browser then try log in back into your account.

In case clearing cache and cookies did not work, you may try to use incognito (or private browsing) browser to log in to your account and access your course.

If you need further assistance, please contact us.

Google Chrome calls it incognito mode. Other browsers call it private browsing. But this will let you browse the web without saving cache and cookies and browsing history.

   Google Chrome Browser:

To use incognito (or private browsing) in Google Chrome, you can do either of the (2) two options below:

First Option:

• Press Control + Shift + N altogether on your keyboard.

Second Option:

• Click the three dots on the upper right corner of your screen then select ‘New Incognito window’.

A new incognito window that can be recognized by the dark background and the stylized ‘spy’ icon will pop up. Then, you can go to our website www.360training.com or type lms.360training.com on the URL bar to log in to your account and access your course.

   Mozilla Firefox Browser:

To use private browsing in Mozilla Firefox browser, you can do either of the (2) two options below:

First Option: Press Control + Shift + P altogether on your keyboard.

Second Option:

Click the three short horizontal lines on the upper right corner of your screen then select 'New Private Window'.

A private session window that is marked by the purple ‘mask’ icon at the right of the title bar will pop up. Then, you can go to our website www.360training.com or type lms.360training.com on the URL bar to log in to your account and access your course.

   Microsoft Edge Browser:

To use a private browsing in Microsoft Edge browser, you can do either of the (2) two options below:

First Option:

• Press Control + Shift + N altogether on your keyboard.

Second Option:

Click the 'three dots arranged horizontally' on the upper right corner of your screen then select 'New InPrivate window'.

A private session window that has a blue-colored oval marked 'In Private' to the right of the address bar combined with a full-black screen will pop up. Then, you can go to our website www.360training.com or type lms.360training.com on the URL bar to log in to your account and access your course.

If you need further assistance, please contact us.

While sound or audio is one of many features that make 360training online courses interface dynamic and engaging, it is not a requirement of the course. You can learn all the course materials and complete the course without sound or audio.

Some parts of the courses do not have sound or audio but most of the contents are being relayed via audio which is also displayed in text form by the course player.

You can also customize the sound or audio of your course via the 'player configuration' or the gear icon on the lower right part of your course.

If you need further assistance, please contact us.

360training provides individuals and organizations with regulatory-approved training courses which must comply with specific rules and regulations. Some of our courses have a 'seat time requirement' before you can take the final examination or before you can complete the course.

• To spend additional time to meet the 'seat time requirement' of your course, please click and continue clicking the ‘PREV’ button until the ‘Course Outline’ of your course becomes clickable.

• Once the ‘Course Outline’ became clickable, click it and the list of the previous lessons/modules will show up and just click the lesson/module that you would like to access. Accessing the previous lessons/modules will give you additional time to meet the total ‘seat time requirement’ of your course.

REMEMBER:

• • Please make sure that you are only using one browser while accessing your course.
  • You are actively navigating the course. If your course becomes idle, you will not acquire any seat time on your course.
  • You can always jump back to the last part of the course where you left off using the ‘Course Outline'
  • If you want to exit out on your course and your progress will be saved, please make sure to click the 'Save' button on the upper right-hand corner of the course.

  

• After clicking 'Save' button, just click the 'EXIT COURSE' button to save your progress.

If you need further assistance, please contact us.

Please be sure you are using a supported or compatible device and browser for our course. Please click here for further details regarding the supported or compatible device and browser for our course.

Also, please make sure to have a good and stable internet connection especially if you are using a wireless (WIFI) connection. You may click here to check your internet connection speed. A good internet connection speed should have 25 Mbps (DOWNLOAD speed) and 3 Mbps (UPLOAD speed).

Moreover, our course programs store cookies and temporary internet files in the browser. Please clear your browser cache and cookies periodically to prevent the course player from responding slowly or stalling. Please click here for further details on how to clear a browser cache and cookies for different browsers, or you may also try using incognito or private browsing in accessing your course.

If you need further assistance, please contact us.