Karina
Forum Replies Created
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You are welcome! Talk to you soon!
Hey there @gatsman ,
Thanks for reaching out!
I’m afraid preventing admin or logged-in users from being counted in these metrics is not possible at the moment, but we’re working on introducing it. Would you like to notify you once it’s live? If yes, I can keep you updated here, in that thread.
Looking forward to hearing back from you!
Hey again @dkexception ,
We still haven’t received a reply from you and just wanted to follow up. We want to make sure the issue is fully resolved on your side. 🙏Hey there @kornchu,
We’ve just released a bug fix version of the plugin, and we highly recommend that you update to version 3.4.9. This update should resolve the issue you’ve encountered.
Please keep us posted on how it goes! 🙂
Hi @samehbotrosgadallah , just checking in – were you able to check it again? 🙏🏻
- This reply was modified 4 weeks ago by Karina.
Hey there @pixael,
Thanks for reaching out!
Unfortunately, it’s not possible to translate the plug-in texts with WPML.
Our best offer would be to create separate different widgets for the different languages.
You can check this guide on how to create another widget here: https://premio.io/help/coupon-x-for-wordpress/how-to-create-another-coupon-x-widget-for-wordpress/, please note however multiple widgets are supported in our paid plans only. If you need any further assistance, please don’t hesitate to reach out!
Hey @saskiaherm,
Thanks for reaching out.
I’d suggest checking if other form(s) you may have on your site are working correctly. If yes, it sounds like a problem with our plug-in we’ll need to check further. If not, I’d recommend checking with your hosting provider or set up a SMTP plug-in on your site. BTW, please feel free to reach out via the live chat function on our site if that’s easier for you.
Hey @rw788 , thanks for reaching out. I can confirm we are already working on this in the live chat thread you recently opened.
Fellow user. I just wanted to confirm it’s working for me.
Hey @stringburner , I can confirm we responded to all of the threads you opened and followed up. Can you please verify if you have received the replies? If not, can you please drop me a line at karina@premio.io and we will take it from there.
Hello, thanks for your comment! I can confirm we have already replied in the support request you opened on our website. Once the issue is resolved, we will make sure to post an update here as well, in case that could help other users. Thank you!
Hello, thanks for reaching out. Indeed, if your site is a multilingual one, what we’d recommend is that you create different widgets for different languages and target each widget to the respective language pages, e.g. widget 1 would only appear on language 1 pages, etc. Multiple widgets are available in our paid plans only however. Would this work for you?
So happy to hear that, Henk-Jan!
If you need any help with setting up the product and customising it according to your needs and preferences, please don’t hesitate to reach out, we’ll be happy to help!
Hey again @joethedmlab,
Besides what my colleague suggested, we would recommend that you also add some text to the WhatsApp chat pop up, in the “Welcome message” area in order to guide your website visitors about relevant messages they can send you through the WhatsApp channel. Would you like to give this a try?
Here’s a screenshot for further reference:
Hey there @bgreen0722gmailcom,
Thanks for your message!
Please check our easy visual guide on how to enable/ disable email notifications here and let us know if it helps: https://chatway.app/help/getting-started/how-to-enable-email-notifications
We look forward to hearing from you!