developmentsendcloud

Hi @jochems ,

I can confirm that our plugin per se does not require legacy API anymore, in order to work. It is however true that the legacy API toggle within WooCommerce > Settings was being enabled automatically (and incorrectly) whenever enabling the Sendcloud plugin. This was fixed with the most recent release, published today, so we highly encourage you to update the plugin version at your earliest convenience.

Please note that the afore mentioned toggle (within WooCommerce > Settings) is not functional and has not been for a while now, as currently legacy API can only be enabled via the WooCommerce Legacy REST API plugin: https://wordpress.org/plugins/woocommerce-legacy-rest-api/

As for the ajax polling, we created a ticket for it and we are investigating the possibility to replace it, as of today.

Please do get in touch via our support channels so we can provide you with proactive updates on the matter. Steps here: https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud

Thanks and looking forward to hearing back from you.

Best regards,
Sendcloud Team

Hello @janinio1964 ,

We’re sorry to hear that the orders are not getting imported and that you receive a 500 error on the integration. If the issue has already been escalated, then it’s best that we follow up there as all the necessary information is already in the ticket.

But to briefly address this, I just checked and I confirm your case is being handled. It would appear that the nature of the 500 error is related to your server blocking the connection to Sendcloud. This is the IP address list if needed to whitelist: https://cdn.sendcloud.com/global-media/public-ips.txt

Please do follow up on this via the support ticket and let us know if IP whitelisting did the trick.

Best regards,
Sendcloud Team

Hello @realpower ,

Thank you for reaching out. The nature of the issue will require us to investigate more in detail and we will need to possibly ask for credentials and logs to check further. So we kindly request you to reach out via our Support channels by opening a ticket and we’ll proceed with the investigation.

Here are the steps to follow to create a ticket from your Sendcloud account:
https://support.sendcloud.com/hc/en-us/articles/360025145011-How-do-I-create-a-support-ticket

Looking forward to assisting you on this matter.

Best regards,
Riccardo
Sendcloud

Hello Chris, good morning,

Thank you for taking the time to leave your review and for giving us the chance to help. I’m sorry to read about the issues you’ve been dealing with.

December and January are the busiest months of the year due to peak season. Still, your support experience should have been better, and I apologize that our team couldn’t properly assist you with this inquiry.

Regarding your main request and the connection issues between WooCommerce and Sendcloud, we’d like to look into this further. I’m not able to handle your case through this thread, so I kindly ask you to proceed as follows:

• Contact us directly at support@sendcloud.com or create a new ticket in the Sendcloud panel, and include the link to this conversation, mentioning that you have already been in touch with Tech Support.
• If your support case is still open, share the ticket reference so we can check it directly.

With this information, we can review the logs and look for possible solutions. In many cases, we’re able to find a workaround for connection issues.

I look forward to hearing from you, Chris, and hopefully turning this into a positive experience. Have a great Friday.

Best regards,
Sendcloud Team

Hello Brian, good afternoon!

Thank you very much for your time and for reaching out. You are completely right — we did not realize this detail.

For several months, both plugins (v1 and v2) were available on WooCommerce. Internally, we have always used “v2” to refer to the most recent plugin; however, we missed properly clarifying this in our Help Center article. I will reach out to our Technical Writing department to have this reviewed and corrected.

The plugin you need to download is version 1.0.21, which is the one you found. You can access it using the following link:
→ https://es.wordpress.org/plugins/sendcloud-connected-shipping/

If you have any further questions or encounter any issues during the installation, please do not hesitate to contact our Sendcloud Support team via support@sendcloud.com or directly through your Sendcloud panel.

Once again, thank you for pointing this out.
Wishing you a great end to 2025 and, of course, a Happy New Year!

Best regards,
Sendcloud Team

Hi @enri90 ,

Thank you for taking the time to share detailed feedback about Sendcloud integration with WooCommerce. We understand it can be frustrating when the onboarding and setup process takes more time than you hoped for. We also understand concerns over security.

Why is a Store Manager account required?

The Shop Manager user is a requirement based on how the WooCommerce REST API is designed. In WooCommerce, API keys do not have permissions on their own. Instead, they inherit the permissions of the WordPress user they are associated with. To access and manage data like orders, the API key must be linked to a user with a role that has sufficient permissions. The minimum required role for managing a store’s orders and products is Shop Manager.

To ensure our integration can function correctly (e.g., read and write order information), we must create a dedicated Shop Manager user and generate the API keys for that specific account.

Currently, this is the standard and required method for API-based integrations with WooCommerce. An alternative that doesn’t involve creating a user is not possible because the platform’s architecture is built around user-role-based permissions for its API.

Creating a dedicated user for a specific application is also a security best practice. It isolates the integration’s permissions and allows you to easily revoke access at any time you wish.

Cloudflare conflict

We did have some reports regarding a potential block by Cloudflare. In most case, Bot Fight Mode was causing the issue. We have a dedicated article that helps with resolving Cloudflare issues – here.

We would like to invite you to reach out to our support to better understand the points you’ve raised and assist you further. We take all feedback into account and make sure that all issues are addressed completely.

Thank you in advance and have a nice day!

Best regards,
Sendcloud Team

Hello @rafaeldejongh,

Thank you for getting back to us. I am genuinely sorry for the experience you’ve had with our support system. It is completely unacceptable that you’ve had four tickets closed without a resolution and have been forced to re-explain the issue each time. I deeply apologize for the frustration this has caused.

You should not have to chase us for a solution, and I will do my best to get this case resolved for you.

Thank you for the critical clarification that your POS system uses the same endpoints without issue while Bot Fight Mode is active. That is a vital piece of information. It confirms your suspicion that this isn’t a simple endpoint-blocking issue, but rather something specific to how our new plugin’s crawler/sync method is behaving that causes Cloudflare to flag it as a “bad bot.”

In order to get the ball rolling again, I will escalate this personally, but I will need an internal ticket to do so.
Could you please reply here with the 4 ticket numbers you previously created?

With those numbers, I will do the following:

1. Personally locate and merge all the previous tickets and notes, so no information is lost.
2. Add your latest findings (especially the POS comparison) to the case.
3. Escalate the entire investigation (including the separate issue you mentioned regarding pre-order products) directly to our Development teams.

While we cannot conduct the full, in-depth technical investigation here on a public forum (due to security and privacy), I will wait for your reply here and then move the conversation to our internal ticket system once I know the ticket ID’s and your user ID in our system.

I sincerely apologize again for the time and energy you’ve had to spend on this. Please provide those ticket numbers, and I will take it from there.

Kind regards.

Fabian | Technical Support Specialist

Hi @primerpizza ,

Thank you for following up and for sharing your ticket reference — that’s really helpful.

I’ve just sent you an email directly so we can take a closer look at your specific setup and help you migrate from the legacy plugin to the new version that fully supports HPOS.

Please check your inbox (and spam folder, just in case). Once we confirm your details there, we’ll guide you through the next steps.

Thank you again for your patience — we’ll make sure this gets resolved for you.

Best regards,
Sendcloud Support Team