You are not allowed to perform this action

  • Amira

    (@amirac9)


    6 months, 1 week ago

    ‘You are not allowed to perform this action.’ appears while trying to access wp-admin from Bluehost. The plugin incompatibilities were checked. However, Bluehost support advised that the theme is causing issues. The current theme is Twenty Twenty Four.
    Can anyone assist?
    Tried deactivating plugins and enabling one by one but that didn’t fix the issue, only caused website to look out of place.

Viewing 6 replies - 1 through 6 (of 6 total)
  • francoisbesch

    (@francoisbesch)

    6 months, 1 week ago

    I don’t know what the cause of the problem is, but I have the same issue. When I log in as administrator everything works fine, but for users with any another role the same error message shows up when trying to access wp-admin.

    My site is located at HostEurope and everything worked fine until this morning.

    francoisbesch

    (@francoisbesch)

    6 months, 1 week ago

    I use another theme (MH-Magazine), so I do not think that it is related to the theme. I made a change to a plugin called AWPCP (classifieds) yesterday evening, but I don’t think this caused the issue.

    Thread Starter Amira

    (@amirac9)

    6 months, 1 week ago

    I was able to log in yesterday and it only became an issue today. I didn’t make any changes to plugins. Bluehost support said if the plugins weren’t causing the issue then it was most likely a theme issue and to post on this forum. Sadly, I haven’t been given any other possible reasons why this could be occurring and how to resolve it.

    francoisbesch

    (@francoisbesch)

    6 months, 1 week ago

    I had to install a database backup from earlier (yesterday), before I made the changes to AWPCP. Since then it works perfectly again. So the error was probably caused by the changes I made last night …

    wongkediri

    (@wongkediri)

    6 months, 1 week ago

    its happen to me yesterday (almost at same time) but fix by rollback BEAF plugin

    Thread Starter Amira

    (@amirac9)

    6 months, 1 week ago

    Thank you @wongkediri!

    Bluehost support raised an IT ticket and found two plugins causing the access issue: 1) BEAF – Ultimate Before After Image Slider & Gallery and 2) All-In-One Security (AIOS). I’ve deactivated both plugins from the Hosting panel and can now access my website.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘You are not allowed to perform this action’ is closed to new replies.