Hi @kathleenjones, thanks for getting in touch!
Is it just the notify button or are you also unable to receive a test email from Wordfence > Tools > Diagnostics > Other Tests, which has a “SEND TEST EMAIL” button? Are other Wordfence alerts and activity reports arriving with you?
Your server/PHP error logs from the timestamp that you attempted to send the test(s) could show if there were any errors around the sending of email at that time. We’ll often recommend restarting sendmail/postfix (whichever your server uses) if there’s ever a problem, just in case it’s become non-responsive.
Wordfence uses the wp_mail() function built into WordPress, so are you running any SMTP plugins with their own logs that might show the send failing or being rejected?
Let us know what you find out,
Peter.
Hi Peter ! I did the test and it was sent and received successfully. I’m also receiving all Wordfence alerts.
We also installed WP Mail SMTP successfully and after trying to click again on ”NOTIFY”, still nothing is happenind and there are no logged fails shown in the Mail logging.
Hi @kathleenjones, thanks for trying that.
That suggests to me email is working fine on your site and the notify button not sending one out may be linked to the grace period having already lapsed.
Each user role set to “Required” (aside from admin) has a timestamp for when 2FA was due in the wfls_settings database table. Setting a user role to “Optional”, saving, then setting it back to “Required” (with a new grace period length if you want) before saving again does reset that timestamp. Try sending again after doing this.
Just be careful not to accidentally set and save “Disabled” on the role as this may affect users who’ve already set up 2FA successfully before the original grace period lapsed.
Thanks again,
Peter.
Hey Peter, thanks for your quick response. I tried that and it still doesn’t work.
The ”Notification Sent” popup appears as usual but nothing happens.
For context, all users were already existing. And I’m also using a 2FA Relative URL since we changed our login URL.
Thank-you for trying that @kathleenjones and sorry to see they’re still not coming through.
Naturally, make sure that your site is a safe sender for the address you’re testing and the mails aren’t ending up in spam just to rule that side of things out.
As the emails are sent from your server rather than going through ours, we can be limited in what we can discover from your server’s configuration when a specific email is going missing. Regardless, I’d still like to see a diagnostic report just in case. You can send it to wftest @ wordfence . com from the top of the Wordfence Tools > Diagnostics page. Click on “Send Report by Email”.
Please add your forum username where indicated and respond here after you have sent it as the inbox is not monitored.
Thanks again,
Peter.
Hi again!
Emails are not in spams either, and we had a dev check everything and he said this : ”The fact that you successfully received the Wordfence Diagnostic Test Email actually proves the SMTP and mail routing are now 100% correct. Since the mail server is working but the “Notify” button still fails silently, it confirms the issue is within Wordfence’s internal logic or a UI bug, rather than an email delivery problem.”
I just sent the diagnostic report to the email you shared and included my forum username where indicated.
Thank you so much!
