Woocommerce won’t accept orders | WordPress.org

clicknplant
(@clicknplant)

2 weeks, 4 days ago

my website is not allowing clients to place orders. On Checkout it says there is a problem with the payment and must recheck payment selected and try again. Any idea what could be causing this?

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

shahzeen(woo-hc)
(@shahzeenfarooq)

2 weeks, 4 days ago
Hi there!

I can understand you are facing issues regarding orders not being placed on your site. Please create a support ticket with WooCommerce here:
https://wordpress.org/support/plugin/woocommerce/

When creating the ticket, kindly include the following details:
- System Status Report (found under WooCommerce → Status)
- Fatal error logs (if any) under WooCommerce → Status → Logs
You can paste the reports using a service like:
https://pastebin.com/ or https://gist.github.com/
and share the link in your reply.

Once we have those details, we’ll be able to assist you further.
Thread Starter clicknplant
(@clicknplant)

2 weeks, 4 days ago

hi

it does not allow me to create a support ticket and only to create a topic which I did for this thread.

shahzeen(woo-hc)
(@shahzeenfarooq)

2 weeks, 4 days ago

Hi there!

I can understand your concern. Let me clarify this.

Currently, you have created a topic here:
https://wordpress.org/support/plugin/woo-gutenberg-products-block/

Please note that this forum was for the WooCommerce Blocks plugin, which is now closed.

To get help related to the WooCommerce plugin, you need to create a topic on the WooCommerce support forum here:
https://wordpress.org/support/plugin/woocommerce/#new-topic-0

Once you create a topic there, we will be happy to assist you.

Viewing 3 replies - 1 through 3 (of 3 total)

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3 replies
2 participants
Last reply from: shahzeen(woo-hc)
Last activity: 2 weeks, 4 days ago
Status: not resolved