Hello @visedfaq
Hope you are doing well today, and sorry to hear you have issues with our plugins.
It seems your websites are somehow connected to a different account and automatically removed from the current account. Haven’t you shared the account access with anyone, like your teammates or colleagues?
To receive further assistance, please contact us through your HUB panel or send an email. Please note that we cannot provide support for premium plugins here.
https://wpmudev.com/docs/getting-started/getting-support/
Feel free to email if you can’t access the support from HUB: wpsupport@incsub.com.
Subject: ATTN: WPMU DEV support – wp.org”
Kind Regards,
Amin
Hello Amin @wpmudev-support2
First of all, I first contacted the chat on WPMU DEV portal and they told me I need to create a ticket here, I don’t understand why do I need to go back and forth? The Antibot feature, as I understand, is a part of Defender free version and doesn’t require any subscription, right?
Secondly, I didn’t share any account details with anyone and I also don’t recognize this email. How is this even possible if the websites were already connected to our WPMU dev account, how can someone transfer them to their account this easily? Also, we own all the domains and can prove it.
Hello @wpmudev-support2
Sorry for the confusion. If you are not a premium member, we can help you further with this topic.
The AntiBot Global Firewall is not a premium feature, but you need to connect the site to HUB to use it.
Could you please share a few example sites that has issues? If you are not comfortable sharing them here, please send them via email.
Kinly send all relevant information with your email, to wpsupport@incsub.com.
Subject: ATTN: WPMU DEV support – wp.org
Kind Regards
Amin
@wpmudev-support2 I already sent the email yesterday, as you asked:
https://share.cleanshot.com/rjJlnJNJ
I will also reply now to my initial email with the list of affected websites.
Hello @visedfaq
We haven’t heard from you in some time, so I will mark this thread as resolved. If you have any more questions or need further assistance, please let us know!
Kind Regards,
Amin
