Hello @fredptheo,
Thanks for reaching out, and I’m sorry you’re running into this issue during your backup attempt.
The error message you’re seeing, Fatal error: Uncaught Error: Class “PDO” not found, usually means that the PDO (PHP Data Objects) extension is not enabled on your server.
To help troubleshoot further, could you let me know:
• What PHP version your site is currently using
• What kind of hosting or server environment you’re running (shared hosting, VPS, etc.)
These details will help me guide you more accurately. You may also want to check with your host to confirm that the PDO extension is enabled in your PHP configuration.
Let me know what you find.
Elana
Hello @fredptheo,
We haven’t seen a reply to our last update in over a week, so we will mark this thread as resolved. Of course, if you have further questions, do not hesitate to reopen a topic, and we will continue from there!
Thanks
Elana D.
Where do I find the PHP version? I am using GoDaddy as the host and you Boldgrid for the website.
Hello @fredptheo,
Thank you for reaching out to our support team.
You can get the PHP version from your WordPress admin, under Tools -> Site Health -> Server.
Thanks
Elana.
