Hello there, @jensolomon12,
Thanks for reaching out, and I’m sorry you’re running into this; the HTTP 413 error is very helpful because it tells us exactly what’s happening.
A 413 error means the server is rejecting the upload because the file is too large, or because the server is set to block uploads above a certain size. This is why the upload works in a browser sometimes (the upload process is slightly different) but fails consistently in the app.
Here are some steps that usually fix it:
- Increase your site’s upload limits: try increasing
upload_max_filesize and post_max_size to something like 20M or higher. If you’re not sure how to change these, your hosting provider’s support team can update them for you.
- Check for firewall or CDN limits: if you use a firewall, CDN, or security plugin (e.g., Cloudflare, Sucuri, Jetpack Protect, or similar), make sure it isn’t blocking large uploads.
- Try uploading a smaller image just as a test: if a smaller photo uploads correctly, it confirms the size limit is the issue.
Let us know what you find out and if this helps with your problem.
