Unverified Email Address

Resolved backpackingseries
(@backpackingseries)

2 years, 10 months ago
Hi,

Everything was fine until a while ago. But now I have started to witness this message on more than one of my sites. Whenever I send a test mail, the following message is immediately visible on the dashboard.
```
We've noticed that emails are being sent from the following unverified email addresses:

email@redacteddomain.com

Please verify these email addresses with Amazon, or use an email address that has already been verified.
Dismiss this notice.
```
I have ensured that domain as well as the sending email ID is verified directly on AWS console and that the entity has a policy granting full access to SES.

While the above message is visible on all tabs of the plugin dashboard, there’s another message visible only on the Reports tab – this is shown below – and this message cannot be dismissed (there’s no X button)
```
There was an error attempting to retrieve your SES account details.
```
Appreciate your advice to resolve this please.

Kind regards,

Viewing 9 replies - 1 through 9 (of 9 total)

Thread Starter backpackingseries
(@backpackingseries)

2 years, 10 months ago

PS: I just tried sending with FluentSMTP plugin and the same AWS SES configuration is working as expected.

chris
(@tomatillo)

2 years, 10 months ago

Hello, I am having the exact same issue. An email that is definitely verified according to Amazon SES is showing an error in the plugin: “We’ve noticed that emails are being sent from the following unverified email addresses:”

Please help, this is urgent for a client’s site that has stopped sending emails. Thank you!

Plugin Support Delicious Brains Support
(@dbisupport)

2 years, 10 months ago

Hi @backpackingseries!

WP Offload SES Support Team here. Thanks for reaching out with your query! We would be happy to assist.

The issue regarding the unverified email address might be due to the plugin not able to retrieve your SES account details. We’ve seen the error about retrieving SES account details on sites running on an EC2 instance on AWS. Can you confirm if that’s the case for your site? If so, you may create an IAM Role, then use the constant WPOSES_AWS_USE_EC2_IAM_ROLE to tell WP Offload SES not to ask for or require the access keys.

https://deliciousbrains.com/wp-offload-ses/doc/iam-roles/

Please let us know how it goes!

Plugin Support Delicious Brains Support
(@dbisupport)

2 years, 10 months ago

Hi @tomatillo,

Can you kindly confirm if the site has sent emails before while using WP Offload SES? If so, were there any changes to the site when the issue started?

Otherwise, is your AWS account still in Sandbox mode by any chance?

https://docs.aws.amazon.com/ses/latest/DeveloperGuide/request-production-access.html

Thread Starter backpackingseries
(@backpackingseries)

2 years, 10 months ago

@dbisupport

We’ve seen the error about retrieving SES account details on sites running on an EC2 instance on AWS. Can you confirm if that’s the case for your site?

My sites are hosted on DO, Linode, and Vultr.

Kind regards,

Plugin Support Delicious Brains Support
(@dbisupport)

2 years, 10 months ago

Hi @backpackingseries,

Thank you for your response.

Can you please try editing your wp-config.php file on the server to replace this line:

define( 'WP_DEBUG', false );

With these lines –

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

This will cause all runtime errors, warnings, and notices to be written to /wp-content/debug.log, which will hopefully yield some better information about what’s going on.

Can you please try the process again and then send on the debug.log file if created?

More details about that at https://wordpress.org/support/article/editing-wp-config-php/#wp_debug

Once we have finished troubleshooting, you should revert that config change and delete the debug.log file.

Thread Starter backpackingseries
(@backpackingseries)

2 years, 10 months ago

Apologies for the delay to respond.

I tried your suggestion and, while I can reproduce the dashboard error messages, unfortunately the “Debug.log” file remains empty.

PS: To be clear, the email sending is working as expected and I am getting all the transactional emails from my websites. Its just the dashboard error messages that seem misleading.

Kind regards,

Plugin Author Delicious Brains
(@deliciousbrains)

2 years, 10 months ago

This was fixed in v1.6.5.

After upgrading, please dismiss the unverified email address error notice. If it comes back later, that will hopefully not be a false positive and should be looked into.

-IJ

Thread Starter backpackingseries
(@backpackingseries)

2 years, 10 months ago

@deliciousbrains Thank you.

Appreciate your plugin and prompt support.

Kind regards,

Viewing 9 replies - 1 through 9 (of 9 total)

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