Unsubscribe link doesn’t work

  • Resolved ecollart

    (@ecollart)


    4 months, 2 weeks ago

    Hello,

    creating new campaign and editing design mail allow to add a link to unsubscribe using keyword {{UNSUBSCRIBE-LINK}} but it just send you to your site homepage.

    Removing manually added link, the unsubscribe paragraph as defined in setting is displayed but, again, it doesn’t bring you to the right place.

    Thanks for your help

    Eric

Viewing 9 replies - 1 through 9 (of 9 total)
  • Anupam Khatua

    (@anupamkhatua)

    4 months, 1 week ago

    Hi @ecollart,

    Thanks for sharing your concern!

    To better understand your queries, could you please share a screenshot of the campaign design? Additionally, please provide a screenshot of the final email you received in your inbox.

    We look forward to your response.

    Thread Starter ecollart

    (@ecollart)

    4 months, 1 week ago

    Sorry but I modified both mail design and general settings (as we need something that works) to remove this link (I think automatically added at design mail creation) so I can’t provide you that info for now.

    I’ll try to create a new campaign to reproduce and reply here when done. Sorry for delay

    Eric

    Thread Starter ecollart

    (@ecollart)

    4 months, 1 week ago

    Hello,

    I remember that I created a Test campaign exhibiting same problem.

    I am sharing campaign screenshots at https://u.pcloud.link/publink/show?code=kZKBwP5ZIyR5lrtrIQ7TVtqKYpMB6fdtLAIV (same place I already shared other screenshots for another topic)

    The link on the word “ici” and “hier” is https://gangdesvieuxencolere.be/wp-admin/%7B%7BUNSUBSCRIBE-LINK%7D%7D

    This link was automatically added but in English with the word “here”…

    In the received mail, the link is https://gangdesvieuxencolere.be/?es=unsubscribe&hash=eyJtZXNzYWdlX2lkIjowLCJjYW1wYWlnbl9pZCI6MTY1LCJjb250YWN0X2lkIjowLCJlbWFpbCI6IiIsImd1aWQiOiIiLCJsaXN0X2lkcyI6IiIsImFjdGlvbiI6InVuc3Vic2NyaWJlIn0

    This link is just not working and display the site’s homepage

    Thanks for help

    Eric

    Anupam Khatua

    (@anupamkhatua)

    4 months, 1 week ago

    Hi @ecollart,

    Thank you for sharing the details.

    Since everything is functioning well on our end, we would like to debug the issue directly on your site to understand what might be causing the problem.

    Could you please reach out to us through our support channel and share the necessary reports and campaign configuration screenshots?

    This information will help us review the campaign setup, logs, and triggers more effectively so we can resolve the issue as quickly as possible.

    We will address all your concerns directly through that channel, as we will need more information regarding your backend setup, apps, and other relevant details.

    I assure you that we will prioritize this matter and work diligently to get it resolved promptly. We’re here to help and will ensure everything returns to normal.

    Thank you.

    Thread Starter ecollart

    (@ecollart)

    4 months, 1 week ago

    Hello,

    creating completely new campaign comes with a working unsubscribe link although in English (where can I translate it in French ?)

    Old edited campaign see their unsubscribe link no more working.

    Problem is closed for us but it is not normal that an update broke that

    Eric

    • This reply was modified 4 months, 1 week ago by ecollart.
    Anupam Khatua

    (@anupamkhatua)

    4 months, 1 week ago

    Hi @ecollart,

    Thank you for the update.

    I’m glad to hear that the unsubscribe link is working correctly in the new campaign. Are you referring to the unsubscribe page, that blue one that appears after clicking the unsubscribe link?

    If so, you can translate the unsubscribe page into French using the Loco Translate plugin. Some users have tried it, and it worked for them.

    If you are just looking to change the unsubscribe text, you can do that from the General Settings. Just scroll down to find the unsubscribe code. Regarding the older campaigns, some internal improvements to the unsubscribe system were introduced in a recent update.

    I completely understand your concern, and we will review this to ensure that future updates do not affect existing campaigns in this way.If you need anything else, please feel free to let me know.

    Best regards,

    Anupam Khatua

    (@anupamkhatua)

    4 months ago

    Hi @ecollart,

    Hope you’re doing great!

    I just wanted to follow up on the inquiry you raised the other day. Has everything been sorted out? If there’s anything still pending or if you need a hand with anything else, I’d be more than happy to assist.

    Feel free to reach out anytime—we’re here to help!

    Thanks again, and wishing you a fantastic day ahead!

    Warm regards,

    Thread Starter ecollart

    (@ecollart)

    4 months ago

    The problem is solved by creating a completely new campaign.

    That means that this seems it was broken by one of the November’s updates.

    Using the latest patched version (patch was for text size and alignment availability in editor), we got same problem by using “Test email” but it could be normal (although it will be better to remove the unsubscribe link when using test).

    This problem here can be closed as solved.

    Eric

    Thread Starter ecollart

    (@ecollart)

    4 months ago

    Closing as solved

Viewing 9 replies - 1 through 9 (of 9 total)

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