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  • Resolved userweb

    (@userweb)


    7 months, 2 weeks ago

    Hi, I closed some of my sites, they were using “WooPayments”, I don’t remember if this plugin required an account registration to work, I wanted to delete it, how do I do it? Thanks in advance.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    7 months, 2 weeks ago

    Hi there!

    WooPayments does require a Woo.com account to be connected during the initial setup in order to process payments. If you don’t recall creating or linking any Woo.com account, that likely means no account was fully registered or activated with WooPayments on that site.

    In this case, you can simply:

    1. Go to Plugins > Installed Plugins in your WordPress dashboard.
    2. Deactivate and delete the WooPayments plugin from there.

    Since no account was connected, there’s no need to take any further action.

    If you have a Woo.com account, here is an article that guides you through the requirements for deactivating the account and where exactly to create a ticket to request account deletion:
    https://woocommerce.com/document/woopayments/account-management/delete-account/#doc-title

    Thank you!

    Thread Starter userweb

    (@userweb)

    7 months, 2 weeks ago

    Hi thanks for the help, woo.com would be woocommerce.com?

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    7 months, 2 weeks ago

    Hi there!

    Yes, that’s correct — woo.com redirects to woocommerce.com, which is the official website for WooCommerce.

    Thread Starter userweb

    (@userweb)

    7 months, 2 weeks ago

    All clear, thanks!

    Plugin Support LovingBro (woo-hc)

    (@lovingbro)

    7 months, 2 weeks ago

    Hi @userweb,

    I’m glad everything is clear now, and thank you for following up! Out of curiosity, was there any specific reason you decided to close your sites? We’d love to know whether there was any challenge with the WooPayments or WooCommerce itself, as your feedback helps us improve the experience for others.

    Also, if you have a few minutes to spare, we’d really appreciate it if you could leave us a quick review for the WooPayments plugin. You can share your thoughts here:

    Thanks again for being a part of the community!

    Thread Starter userweb

    (@userweb)

    7 months, 2 weeks ago

    Hi, I closed my ecommerce business so I closed the related sites, with Woocommerce and the plugin I was fine.

    Plugin Support LovingBro (woo-hc)

    (@lovingbro)

    7 months, 2 weeks ago

    Hi userweb,

    Thank you for letting us know, it’s great to hear that your experience with WooCommerce and WooPayments was a positive one, even as you wrapped up your eCommerce journey.

    If you found the plugin helpful, we’d still love it if you could take a moment to leave a quick review here: https://wordpress.org/support/plugin/woocommerce-payments/reviews/

    Your feedback goes a long way in helping others discover the right tools for their store. Wishing you all the best in whatever comes next!

Viewing 7 replies - 1 through 7 (of 7 total)

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