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  • webinteractiva

    (@webinteractiva)


    4 months, 3 weeks ago

    The waf system blocked my access to the server and at first I had no idea if they had hacked my website and it didn’t send error information. After a while I discovered it was this plugin. The best option is to change the name of the plugin folder and uninstall this plugin forever.

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  • Plugin Support fujifika (a11n)

    (@fujifika)

    4 months, 3 weeks ago

    Hi @webinteractiva ,

    Thanks for sharing your experience, and sorry to hear about the trouble.

    If you were running into issues with Jetpack’s Web Application Firewall (WAF), it’s possible your access was flagged for some reason. You do have the option to adjust your WAF settings, including adding safe IPs to an allowlist, which can help prevent future blocks:

    That said, we’d really love to learn more about what happened and help make things right. If you’re open to it, please reach out to us directly here with all the details:

    We appreciate the feedback and hope we can turn this around for you.

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