Unexpected error deactivating/deleting plugin

  • Resolved kkcvwebdesign

    (@kkcvwebdesign)


    3 years, 2 months ago

    HI there,

    I have terrible issue with WordFence on a site.
    I tried to delete the plugin, but the message is “An unexpected error occured while attempting to configure Wordfence to delete its data on deactivation”
    I tried to deactivate 2FA and the message is “An error was encountered while trying to deactivate two-factor authentication,. please try again”

    I tried to install Wordfence Assistance, but I cannot access the add new plugin page, and I get this error page “Your access to this site has been temporarily limited by the site owner
    Your access to this service has been temporarily limited. Please try again in a few minutes. (HTTP response code 503)”

    I get the same 503 error page when I click on anything in the back end of the site, I cant make any edits whatsoever. And I cant delete the troublesome plugin.

    Can you please help?

    • This topic was modified 3 years, 2 months ago by kkcvwebdesign.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter kkcvwebdesign

    (@kkcvwebdesign)

    3 years, 2 months ago

    PS: I am getting that same 503 issue no matter what I do. Even when I tried to Logout. The only way I can access the site is via the cpanel.

    Plugin Support wfpeter

    (@wfpeter)

    3 years, 2 months ago

    Hi @kkcvwebdesign, thanks for your message.

    Would you be able to get us a screenshot of the errors you’re seeing to wftest @ wordfence . com (not attached to this forum topic)? Please include your forum username in the subject line and let me know here when you’ve sent it.

    I feel that your site may be blocklisted or is not detecting visitor IPs properly, but can’t say for certain without further information about the errors.

    Thanks,
    Peter.

    klausmeier9

    (@klausmeier9)

    3 years, 2 months ago

    What about deleting the folder:
    .\wp-content\plugins\wordfence\
    And also remove WF Stuff with MySqlAdmin by hand?
    And also clear up .htaccess

    Just asking.

    Thread Starter kkcvwebdesign

    (@kkcvwebdesign)

    3 years, 1 month ago

    @wfpeter

    Thank you for your response, I have now emailed you with the screenshots.

    Celine.

Viewing 4 replies - 1 through 4 (of 4 total)

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