Unclear Donation Error/Failure

Hi Matheus –

The GiveWP logged error is in my post, just hard to see because a forum mod modified my formatting. 🙂

Here it is again:

{
"error_type": "unknown_error",
"exceptionMessage": "Database Query",
"formData": {
"gatewayId": "stripe_payment_element",
"requestData": {
"givewp-route": "donate",
"givewp-route-signature": "XXXXXXXXXXXXXXXXXXXX",
"givewp-route-signature-id": "givewp-donate",
"givewp-route-signature-expiration": "XXXXXXXX",
"amount": "5",
"currency": "USD",
"donationType": "single",
"formId": "12902",
"firstName": "Josh",
"lastName": "XXXXXXXX",
"email": "XXXXXXXX",
"gatewayId": "stripe_payment_element",
"comment": "",
"country": "US",
"address1": "XXXXXXXX",
"address2": "",
"city": "XXXXXXXX",
"state": "XX",
"zip": "XXXXXXXX",
"anonymous": "false",
"donationBirthday": "",
"originUrl": "https://www.XXXXXXXX.com/about-passager/donate/",
"isEmbed": "true",
"embedId": "give-form-shortcode-1",
"locale": "en_US",
"gatewayData": {
"stripePaymentMethod": "card",
"stripePaymentMethodIsCreditCard": "redacted",
"formId": "12902",
"stripeKey": "XXXXXXXX",
"stripeConnectedAccountId": "XXXXXXXX"
},
"woocommerce-login-nonce": null,
"_wpnonce": null,
"woocommerce-reset-password-nonce": "redacted",
"woocommerce-edit-address-nonce": null,
"save-account-details-nonce": null
},
"formId": 12902,
"originUrl": "https://www.XXXXXXXX.com/about-passager/donate/",
"embedId": "give-form-shortcode-1",
"isEmbed": true
}
}

Hi Robin – I went through those steps and all the DB updates were marked as successful. There are about 4 pages of items, all successful.

Any other suggestions? Or info I could share that might help get to the bottom of this?

Here you go:

WordPress Environment

Home URL: https://www.passagerbooks.com
Site URL: https://www.passagerbooks.com
WP Version: 6.8.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Home (#27)
Page for Posts: Podcast: Burning Bright (#36)
Table Prefix Length: wp_br723j_
Table Prefix Length: 10
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, acf-disabled, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, wc-checkout-draft, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, upgraded, tribe-ea-success, tribe-ea-failed, tribe-ea-schedule, tribe-ea-pending, tribe-ea-draft, tribe-ignored Server Environment

Hosting Provider: DBH: mysql.passagerbooks.com, SRV: www.passagerbooks.com
TLS Connection: Connection uses TLS 1.3
TLS Connection: Probably Okay
Server Info: Apache
PHP Version: 8.4.2
PHP Post Max Size: 512 MB
PHP Time Limit: 500
PHP Max Input Vars: 3000
PHP Max Upload Size: 250 MB
cURL Version: 7.81.0, OpenSSL/3.0.2
SUHOSIN Installed: –
MySQL Version: 8.0.28
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
gzip: ✔
GD Graphics Library: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ GiveWP Configuration

GiveWP Version: 4.3.2
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All Database Migrations Completed.
Database Tables: ✔ wp_br723j_give_donors✔ wp_br723j_give_donormeta✔ wp_br723j_give_comments✔ wp_br723j_give_commentmeta✔ wp_br723j_give_sessions✔ wp_br723j_give_formmeta✔ wp_br723j_give_sequential_ordering✔ wp_br723j_give_donationmeta✔ wp_br723j_give_revenue✔ wp_br723j_give_migrations✔ wp_br723j_give_log
GiveWP Cache: Enabled
GiveWP Cache: ✔New Donation✔Donation Receipt✔Donation Processing Receipt✔New Offline Donation✔Offline Donation Instructions✔New User Registration✔User Registration Information✔Donation Note✔Email access
Upgraded From: 4.3.1
Test Mode: Disabled
Currency Code: USD
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://www.passagerbooks.com/thank-you-for-your-support/
Failure Page: –
Donation History Page: https://www.passagerbooks.com/donor-dashboard/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Test Donation, Offline Donation, Stripe - Payment Element
Default Payment Gateway: Test Donation
PayPal IPN Notifications: N/A
Donor Email Access: Enabled
Stripe Webhook Notifications: N/A
Platform Fee Amount: 2% Active GiveWP Add-ons Other Active Plugins

Advanced Custom Fields PRO: by WP Engine – 6.4.2
DreamHost Panel Login: by DreamHost, danielbachhuber – 1.0.0
Kadence Blocks - PRO Extension: by Kadence WP – 2.7.10
Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 3.5.10
Kadence CAPTCHA: by Kadence WP – 1.3.5
Kadence Custom Fonts: by Kadence WP – 1.1.5
Kadence Pro - Premium addon for the Kadence Theme: by Kadence WP – 1.1.12
Passager Custom Functionality Plugin: by Josh McCall – 1.0
Post Types Order: by Nsp Code – 2.3.7
PublishPress Authors: by PublishPress – 4.7.6
Safe Redirect Manager: by 10up – 2.2.2
Safe SVG: by 10up – 2.3.1
Site Kit by Google: by Google – 1.154.0
Starter Templates by Kadence WP: by Kadence WP – 2.2.9
The Events Calendar: by The Events Calendar – 6.13.2.1
UpdraftPlus - Backup/Restore: by TeamUpdraft, DavidAnderson – 1.25.6
WooCommerce: by Automattic – 9.9.3
WooCommerce Shipping: by WooCommerce – 1.7.3
WooCommerce Stripe Gateway: by Stripe – 9.5.2
WooCommerce Tax: by WooCommerce – 3.0.3
Wordfence Security: by Wordfence – 8.0.5
WP Super Cache: by Automattic – 3.0.0
Yoast SEO: by Team Yoast – 25.3 Inactive Plugins Theme

Name: Passager Theme 2024
Version: 1.0.7
Author URL: http://joshmccall.com/
Child Theme: Yes
Parent Theme Name: Kadence
Parent Theme Version: 1.2.25
Parent Theme Author URL: https://www.kadencewp.com/