Unable to submit – donation form

  • locella96

    (@locella96)


    4 years, 12 months ago

    The error message “Unable to submit form.Please try again. We were unable to verify the form submission. Please reload the page and try again” pops up when a user tries to make a donation. Has anyone had similar issues? How do I go about fixing this? Tried customising charitable settings and caching plugin (wp optimise, LiteSpeed cache) settings. All suggestions are welcome!

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  • Eric Daams

    (@ericdaams)

    4 years, 11 months ago

    Hi @locella96,

    Sorry for not responding sooner. We don’t actively monitor this forum as we handle all our support via https://www.wpcharitable.com/support/.

    This error message happens when an error happens in the donation processing relating to validating a couple security checks; essentially it means that those security checks failed, thus preventing donations.

    In the past, we have seen this error crop up on sites where there is caching interfering. I see you have caching installed. If you’re still encountering this error, try adding the donation page to your cache exclusion list — most caching plugins allow you to do that.

    Cheers,
    Eric

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